Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Eloy LeBeau

Fort Myers,FL

Summary

Customer-oriented Store Manager offering over 30 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.

Overview

25
25
years of professional experience

Work History

General Manager

Sky Zone Trampoline Park
Fort Myers, FL
09.2023 - Current
  • Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Management of the highest volume park in the State of Florida.

Store Manager

Michaels Arts and Crafts
Fort Myers, FL
08.2017 - 09.2023
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Evaluated store performance and incorporated feedback to implement improvement plans.
  • Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.

Store Manager

Pet Smart
Fort Myers, FL
03.2009 - 08.2017
  • Trained and mentored associates to teach daily tasks and procedures.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Strengthened work flow productivity by hiring, managing and developing top talent.

Education

Associate of Science - Business Management

Champlain College
Burlington, VT
05.1988

Skills

  • Revenue Generation
  • Partnership Building
  • Promotional Planning
  • Team Development
  • Customer Service Management
  • Talent Recruitment

Accomplishments

  • Store Manager of the Year for Michaels in 2019. #1 scorecard out of 350 stores in our Zone.
  • Top Regional Store Manager for Petsmart in 2012 and 2015

Timeline

General Manager

Sky Zone Trampoline Park
09.2023 - Current

Store Manager

Michaels Arts and Crafts
08.2017 - 09.2023

Store Manager

Pet Smart
03.2009 - 08.2017

Associate of Science - Business Management

Champlain College

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Eloy LeBeau