Elpida Apazidis
Norwalk
Summary
Adept at relationship building and proficient in Microsoft Excel, I significantly enhanced customer satisfaction at Norwalk Hospital by streamlining support operations and fostering a positive work environment. My role as a Membership Analyst at Information Networks honed my adaptive learning skills, ensuring peak performance in dynamic settings.
Overview
26
26
years of professional experience
Work History
Department Support
Norwalk Hospital
Norwalk, CT
01.2001 - Current
- Enhanced customer satisfaction by providing timely and effective support to associates and customers.
- Oversaw daily department operations, ensuring adherence to policies, procedures, budgetary constraints, and performance goals.
- Improved issue resolution times by effectively prioritizing tasks and managing resources within the Support Department.
- Promoted a positive work environment through effective communication skills, active listening techniques, and empathetic problem-solving approaches.
- Ensured accurate documentation of all customer interactions, maintaining a thorough database for future reference and analysis purposes.
- Managed staff scheduling to optimize coverage during peak hours while adhering to budget limitations.
Membership Analyst
Information Networks
Westport, CT
09.1998 - 12.2000
- Called references to determine membership. f
- Distributed technical calls for customers.
- Filing and copying as needed
Education
Bachelor of Arts - Business Administration
University of Phoenix Online
ON Line06-2004
High School Diploma -
Norwalk High School
Norwalk, CT06-1995
Skills
- Relationship building
- Microsoft Excel
- Training and mentoring
- Adaptive learning
Languages
Greek
Native or Bilingual
Timeline
Department Support
Norwalk Hospital
01.2001 - Current
Membership Analyst
Information Networks
09.1998 - 12.2000
Bachelor of Arts - Business Administration
University of Phoenix Online
High School Diploma -
Norwalk High School