Elpida Apazidis
Norwalk
Summary
Adept at relationship building and proficient in Microsoft Excel, I significantly enhanced customer satisfaction at Norwalk Hospital by streamlining support operations and fostering a positive work environment. My role as a Membership Analyst at Information Networks honed my adaptive learning skills, ensuring peak performance in dynamic settings.
Overview
26
26
years of professional experience
Work History
Department Support
Norwalk Hospital
01.2001 - Current
- Enhanced customer satisfaction by providing timely and effective support to associates and customers.
- Oversaw daily department operations, ensuring adherence to policies, procedures, budgetary constraints, and performance goals.
- Improved issue resolution times by effectively prioritizing tasks and managing resources within the Support Department.
- Promoted a positive work environment through effective communication skills, active listening techniques, and empathetic problem-solving approaches.
- Ensured accurate documentation of all customer interactions, maintaining a thorough database for future reference and analysis purposes.
- Managed staff scheduling to optimize coverage during peak hours while adhering to budget limitations.
Membership Analyst
Information Networks
09.1998 - 12.2000
- Called references to determine membership. f
- Distributed technical calls for customers.
- Filing and copying as needed
Education
Bachelor of Arts - Business Administration
University of Phoenix Online
ON Line06-2004
High School Diploma -
Norwalk High School
Norwalk, CT06-1995
Skills
- Relationship building
- Microsoft Excel
- Training and mentoring
- Adaptive learning
Languages
Greek
Native or Bilingual
Timeline
Department Support
Norwalk Hospital
01.2001 - Current
Membership Analyst
Information Networks
09.1998 - 12.2000
Bachelor of Arts - Business Administration
University of Phoenix Online
High School Diploma -
Norwalk High School
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