Seasoned Supervisor with a proven track record at SYOTOS LLC, specializing in security management and crisis response. Expert in access control and adept at building strong client relations, I excel in high-pressure environments, ensuring compliance and safety. My leadership in recruiting and training security personnel has significantly enhanced operational efficiency and client satisfaction.
• Security Management: Expertise in creating and implementing security policies, post orders, and emergency response protocols tailored to client needs.
• Contract Acquisition: Skilled in identifying security opportunities, negotiating contracts, and ensuring service delivery exceeds client expectations.
• Team Leadership: Experienced in recruiting, vetting, and training armed and unarmed personnel to adhere to company and client standards.
• Client Relations: Strong ability to build and maintain trust with clients, providing exceptional customer service and addressing concerns promptly.
• Crisis Response: Proven ability to remain calm and decisive under pressure, managing emergency situations, including physical threats and security breaches.
• Compliance & Certification: In-depth knowledge of state and federal regulations, ensuring personnel and operations comply with all laws.