Elrifai Mohamed
Raleigh,NC
Summary
Accomplished driver with a clean record and expertise in GPS route planning, previously with Uber and Lyft. Enhanced passenger satisfaction through exceptional customer service and time management. Proven ability to adapt during peak hours, ensuring timely deliveries and fostering positive client relationships. Recognized for maintaining vehicle safety and cleanliness, contributing to operational excellence.
Overview
8
8
years of professional experience
Work History
Driver
Uber And Lyft
Raleigh, NC
12.2024 - Current
- Navigated routes efficiently to minimize delays and enhance passenger satisfaction.
- Maintained vehicle cleanliness and ensured compliance with safety regulations.
- Communicated effectively with riders to confirm pick-up locations and address concerns.
- Demonstrated adaptability by managing high-demand periods during peak hours.
- Utilized GPS technology for optimal route planning and time management.
- Fostered positive relationships with passengers through exceptional customer service skills.
- Delivered goods and products to customer on time and in excellent condition.
Customer Service Representative
LSG Sky Chefs
Raleigh, NC
06.2019 - 12.2024
- Delivered exceptional customer support through effective communication and problem-solving skills.
- Managed order processing and ensured timely delivery of services to clients.
- Trained new team members on operational procedures and customer service protocols.
- Collaborated with cross-functional teams to enhance service efficiency and customer satisfaction.
- Developed training materials that improved onboarding processes for new hires in customer service roles.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Warehouse Associate
Resource MFG
02.2018 - 06.2019
- Operated forklifts and pallet jacks to transport goods efficiently within warehouse.
- Sorted, labeled, and stored products in designated areas to maintain organization.
- Conducted inventory checks to ensure accurate stock levels and reduce discrepancies.
- Collaborated with team members to streamline packing and shipping processes.
- Implemented safety protocols to minimize workplace accidents and ensure compliance.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
Education
Bachelor of Science - Bachelor in Veterinary Science
Khartoum University
Khartoum. Sudan11.1988
Skills
Time management
Valid Driver's license
Customer service
Clean driving record
Punctual and reliable
Flexible schedule
Punctuality
GPS and route planning
Route planning
Navigational systems and GPS
Languages
Arabic, English
Native or Bilingual
Timeline
Driver
Uber And Lyft
12.2024 - Current
Customer Service Representative
LSG Sky Chefs
06.2019 - 12.2024
Warehouse Associate
Resource MFG
02.2018 - 06.2019
Bachelor of Science - Bachelor in Veterinary Science
Khartoum University