Elsa Arriaga
Harlingen
Summary
With 18 years of customer service experience, I have developed exceptional skills in addressing customer needs. Committed to delivering the best customer experience, I provide seamless and continuous support.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Receptionist
Dr. Stephen P. Shepard
02.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Front Desk Receptionist
Britain Periodontics: Steven K. Britain DDS, MS
06.2019 - 01.2024
- Facilitated a warm and professional greeting process for incoming patients.
- Coordinated necessary changes to the appointment schedule.
- Implemented pre-assessment procedures to evaluate patient symptoms related to Covid-19.
- Coordinated preparation of patients' charts.
- Logged and updated procedural details to ensure accurate patient documentation.
- Scheduled subsequent visits and issued telephonic alerts.
- Engaged with insurance companies confirming patient coverage.
- Ensured accuracy of payment methods and completed collections as required.
- Managed routine office tasks including phone handling, document photocopying, and file organization.
Financial Coordinator
Dr. Stephen P. Shepard, D. D. S., M.S.D
10.2011 - 06.2019
- Access computerized financial information to answer general questions as well as those related to specific accounts
- Responsible for cash receipts, billing, and related functions
- Post Entries to the general ledger
- Prepare and distribute financial statements
- Efficiently performed insurance verification and pre-determinations functions
Receptionist
Dr Stephen P. Shepard, D.D.S
11.2007 - 10.2011
- M.S.D
- Welcomed patients and visitors to the office by greeting patients and visitors in person and on the telephone
- Prepares necessary paperwork, collect necessary payments, and notify appropriate person of patient's arrival
- Answer inquiries or refer questions to other staff members
- Schedule appointments
Education
High school or equivalent -
Harlingen High School
Harlingen, TX01.2000
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Greeting and seating clients
- Data inputting
- Office administration
- Mail handling
- Multi-line telephone operation
- Office management
- Bookkeeping
- Security awareness
- Record preparation
Certification
- CPR Certification
- 2022 to2024
Languages
Spanish
Limited Working
Timeline
Receptionist
Dr. Stephen P. Shepard
02.2024 - Current
Front Desk Receptionist
Britain Periodontics: Steven K. Britain DDS, MS
06.2019 - 01.2024
Financial Coordinator
Dr. Stephen P. Shepard, D. D. S., M.S.D
10.2011 - 06.2019
Receptionist
Dr Stephen P. Shepard, D.D.S
11.2007 - 10.2011
High school or equivalent -
Harlingen High School
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