Elsa Arriaga
Harlingen
Summary
With 18 years of customer service experience, I have developed exceptional skills in addressing customer needs. Committed to delivering the best customer experience, I provide seamless and continuous support.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Receptionist
Dr. Stephen P. Shepard
02.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Front Desk Receptionist
Britain Periodontics: Steven K. Britain DDS, MS
06.2019 - 01.2024
- Facilitated a warm and professional greeting process for incoming patients.
- Coordinated necessary changes to the appointment schedule.
- Implemented pre-assessment procedures to evaluate patient symptoms related to Covid-19.
- Coordinated preparation of patients' charts.
- Logged and updated procedural details to ensure accurate patient documentation.
- Scheduled subsequent visits and issued telephonic alerts.
- Engaged with insurance companies confirming patient coverage.
- Ensured accuracy of payment methods and completed collections as required.
- Managed routine office tasks including phone handling, document photocopying, and file organization.
Financial Coordinator
Dr. Stephen P. Shepard, D. D. S., M.S.D
10.2011 - 06.2019
- Access computerized financial information to answer general questions as well as those related to specific accounts
- Responsible for cash receipts, billing, and related functions
- Post Entries to the general ledger
- Prepare and distribute financial statements
- Efficiently performed insurance verification and pre-determinations functions
Receptionist
Dr Stephen P. Shepard, D.D.S
11.2007 - 10.2011
- M.S.D
- Welcomed patients and visitors to the office by greeting patients and visitors in person and on the telephone
- Prepares necessary paperwork, collect necessary payments, and notify appropriate person of patient's arrival
- Answer inquiries or refer questions to other staff members
- Schedule appointments
Education
High school or equivalent -
Harlingen High School
Harlingen, TX01.2000
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Verbal and written communication
- Customer/Client relations
- Appointment scheduling
- Greeting and seating clients
- Data inputting
- Office administration
- Mail handling
- Multi-line telephone operation
- Office management
- Bookkeeping
- Security awareness
- Record preparation
Certification
- CPR Certification
- 2022 to2024
Languages
Spanish
Limited Working
Timeline
Receptionist
Dr. Stephen P. Shepard
02.2024 - Current
Front Desk Receptionist
Britain Periodontics: Steven K. Britain DDS, MS
06.2019 - 01.2024
Financial Coordinator
Dr. Stephen P. Shepard, D. D. S., M.S.D
10.2011 - 06.2019
Receptionist
Dr Stephen P. Shepard, D.D.S
11.2007 - 10.2011
High school or equivalent -
Harlingen High School
Similar Profiles
Lindsey BakerLindsey Baker
Intern at Dr. Stephen Williams PediatricsIntern at Dr. Stephen Williams Pediatrics
Gui LinGui Lin
Document Organizer at Dr. Stephen WanDocument Organizer at Dr. Stephen Wan
Sydney MareanSydney Marean
Research Assistant at Dr. Stephen CowenResearch Assistant at Dr. Stephen Cowen