Elsa Collazo
Miami,FL
Summary
Welcoming clerical professional with 1 year of experience in medical office setting assisting customers and teammates. Positive and upbeat attitude while greeting and interacting with customers, answering calls, collecting payments and helping patients. Accurate when entering information in patients chart and keeping organized filing systems.
Dependable and quick-learning team player with effective communication and organization skills.
Overview
1
1
year of professional experience
Work History
Front Desk Check In and Check Out
Prime Health Physicians
02.2022 - Current
- Resolved customer problems and complaints.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Collected copay payments, processed transactions and updated relevant records.
- Scheduled appointments for patients.
- Operated multi-line telephone system to answer and direct high volume of calls.
Education
No Degree - Pharmacy Technician
06.2023
High School Diploma -
12.2020
Skills
- Reminder Calls
- Verbal and Written Communication
- Customer Assistance
- Scheduling
- Front Desk Operations
- Answer Telephone Calls
- Registration Services
- Patient Information
- Problem-Solving Skills
- Preparing Charts
- HIPAA Guidelines
- Listening Skills
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Front Desk Check In and Check Out - Prime Health Physicians
02.2022 - Current
MedCerts - No Degree, Pharmacy Technician
Colegio Bertolt Brecht - High School Diploma,
Similar Profiles
Carlos RojasCarlos Rojas
Advanced Practice Registered Nurse at Prime Health Physicians LLC - MDS South FloridaAdvanced Practice Registered Nurse at Prime Health Physicians LLC - MDS South Florida
Marcia PiersonMarcia Pierson
Regional Team Lead Radiologic Technologist at Novant Health-GoHealth Urgent CareRegional Team Lead Radiologic Technologist at Novant Health-GoHealth Urgent Care
Nicole HarberNicole Harber
Certified Medical Assistant /Surgery Scheduling Coordinator at IU Health Physicians Women's HealthCertified Medical Assistant /Surgery Scheduling Coordinator at IU Health Physicians Women's Health
Sanders Jean-PhilippeSanders Jean-Philippe
Pharmacy Technician at Walgreens Pharmacy Care CenterPharmacy Technician at Walgreens Pharmacy Care Center
Priscila EscamillaPriscila Escamilla
Child Development Specialist at University of MiamiChild Development Specialist at University of Miami