Elsa Flores
Dallas,TX
Summary
Energetic and performance-driven Representative with over 4 years of experience improving customer satisfaction and successfully defusing the toughest clients. Excellent communication and interpersonal skills and the ability to respectfully interface with executives from various departments and divisions.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Leasing Agent
Bsr Reit
03.2021 - Current
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems
- Contacted and followed up with tenants on renewal notices
- Processed applications by conducting background checks and verifying references
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages
- Conducted weekly vacant unit walks to ensure all were up to move in standards
- Implemented business strategies to maximize tenant satisfaction and reduce vacancies
- Brought property up from 82% occupied to being 98% / fully occupied in less than two months.
Assistant Manager
REM Capital Management
08.2020 - 01.2021
- Coordinated general maintenance and repairs to keep facilities operational and attractive
- Closed monthly delinquency below 3-5% in the first 6 months
- Worked with team to maintain smooth operations and high standards of customer service during high-volume rushes receiving almost 100-150 calls and emails daily
- Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features
- Settled tenant conflicts using persuasive communication skills and expert knowledge of leasing agreements
- Optimized organizational systems for payment collections, invoices, deposits and recordkeeping
- Created tenant files, maintained records of rental payments, and tracked lease agreements
- Assisted property manager in leasing and marketing activities.
Customer Ser
A-Max Auto Insurance
05.2016 - 08.2020
- Analyzed customer needs and provided best options, upselling products and services
- Maintained pleasant and cordial attitude at all times, even when issues arose
- Generated new leads and identified potential clients by using successful direct marketing strategies
- Monitored clients' insurance coverages to ensure changing needs were met
- Processed applications, endorsements, cancellations, reinstatements, audits, and renewals efficiently and accurately.
Education
No Degree - Claims Adjuster License
IAN
Grand Prairie, TX08.2024
Skills
- Bilingual (English & Spanish)
- Detail-Oriented
- Executive calendar management
- Sales and marketing aptitude
- Fair housing mandates
- Microsoft Office Suite
- Negotiations
- Critical Thinking
- Administrative Support
Certification
Xactimate X1
Claims adjuster license
Languages
Spanish
Full Professional
Timeline
Leasing Agent
Bsr Reit
03.2021 - Current
Assistant Manager
REM Capital Management
08.2020 - 01.2021
Customer Ser
A-Max Auto Insurance
05.2016 - 08.2020
No Degree - Claims Adjuster License
IAN
Xactimate X1
Claims adjuster license
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