ELSA G BENTLEY
Lacey,WA
Overview
17
17
years of professional experience
Work History
Director of Operations
Fresenius Medical Care
Lacey, WA
04.2026 - Current
- Lead strategic and operational performance across 12 in-center dialysis facilities and 4 home therapy programs, driving quality, growth, profitability, and exceptional patient care.
- Accelerated home therapy growth by completing 35 patient trains in five months, generating 10 net patient additions and achieving 19% organic growth.
- Improved year-over-year staff retention by 25% and increased CQS from 27% to 36% by developing leaders, implementing targeted retention strategies, and executing performance improvement initiatives.
- Strengthened market performance by optimizing in-center and home therapy acceptance processes while overseeing financial performance, staffing, regulatory compliance, risk management, and strategic initiatives.
Portland Area Team Lead
Fresenius Medical Care
Portland, OR
03.2022 - 04.2026
- Directed strategic and operational performance across three dialysis clinics, leading 51 direct reports and overseeing care for 163 in-center and 35 home therapy patients.
- Accelerated clinical quality and growth, delivering 8.53% organic growth, completing 110 home therapy trains, and elevating CQS from 36% to 70% in-center and 80% across PD/HHD.
- Championed regulatory compliance and survey readiness, achieving a Zero Deficiency CMS Survey and driving corrective actions that resolved two Immediate Jeopardy findings.
- Optimized staffing, financial, and crisis operations, increasing staff growth by 30% during a workforce shortage while strengthening expense control and staffing performance.
Vancouver Area Team Lead
Fresenius Medical Care
Vancouver, WA
12.2020 - 03.2022
- Strengthened workforce capacity and leadership performance by increasing staff growth by 30% during a pandemic-related staffing shortage, coaching clinical and administrative teams, and partnering with Medical Directors and clinical and technical leaders to drive operational excellence and cross-functional alignment.
- Spearheaded regional COVID-19 response efforts, serving as the primary liaison for employee and patient vaccinations, organizing three community vaccination clinics, and launching a COVID isolation clinic serving the Portland metropolitan area.
- Drove corrective action plans that resolved two CMS Immediate Jeopardy findings and served as a key escalation leader for complex operational, compliance, and employee relations issues.
- Directed operational performance across Fort Vancouver, Clark County, and Salmon Creek, overseeing daily operations, staffing, patient care, compliance, and performance for a combined census of 360 patients.
Facility Administrator
Fresenius Medical Care
Vancouver, WA
08.2018 - 12.2020
- Orchestrated daily operations for a high-volume dialysis facility, guiding staffing, scheduling, financial performance, patient care, and regulatory compliance.
- Elevated clinical quality by increasing CQS from an average of 36% to 59% and securing 4-Star status, advancing the clinic from its previous 3-Star performance.
- Expanded patient census from 90 to 101 while streamlining operations and reducing DPC from 2.44 to 2.10 through strategic scheduling and workflow improvements.
- Cultivated a culture of growth and accountability, stabilizing staffing and sustaining minimal agency utilization for two consecutive years.
Patient Care Technician
Fresenius Medical Care
Vancouver, WA
07.2009 - 08.2018
- Delivered high-quality direct patient care during hemodialysis treatments, safeguarding patient safety, comfort, dignity, and adherence to clinical standards.
- Assessed patient conditions and treatment data, identifying changes and escalating concerns promptly to support timely clinical intervention.
- Operated and maintained hemodialysis and water treatment equipment, executed safety checks, and responded effectively to treatment and equipment alarms.
- Documented clinical care and treatment information accurately, ensuring continuity of care, treatment quality, and informed clinical decision-making.
Timeline
Director of Operations
Fresenius Medical Care
04.2026 - Current
Portland Area Team Lead
Fresenius Medical Care
03.2022 - 04.2026
Vancouver Area Team Lead
Fresenius Medical Care
12.2020 - 03.2022
Facility Administrator
Fresenius Medical Care
08.2018 - 12.2020
Patient Care Technician
Fresenius Medical Care
07.2009 - 08.2018