Elsa Hernandez

Security Skills

• Access Control
• CCTV Monitoring
• Alarm Systems
• Patrol Operations
• Incident Reporting
• Emergency Response
• Conflict Resolution
• Customer Service
• Visitor Management
• Key Control
• Surveillance Techniques
• Security Inspections
• Loss Prevention
• Crowd Control
• De-escalation Techniques
• Radio Communication
• Safety Procedures
• Report Writing

• Cleans and sanitizes all bathroom areas. Restocks the paper products (toilet tissue and paper towel). Empties trash cans daily and replaces with a clean liner. Ensures soap dispensers are filled.
• Sweeps, mops, or vacuums all floor areas moving furniture and equipment, as necessary.
• Ensure Inmates have correct uniform, replace items that have been depleted.
• Clean and sanitize the area where a violent crime has taken place.

• Performs general maintenance and clean up duties which include, but not limited to, the emptying of trash receptacles, sweeping, mopping, and vacuuming floors, wiping down tables, chairs and other furnishings, replenishing toilet paper and hand towels, and cleaning concession area, restrooms and fields.
• Responsible for the safety and maintenance of park facilities and enforcement of all park rules and regulations.
• Maintained and upheld a professional relationship with all customers; Provided impeccable customer service.
• Meets with the public and gives information regarding the various park facilities and the rules and regulations regarding their use; gives information regarding park recreational activities.

• Produced and distributed correspondences such as memos, letters, faxes and forms.
• Addressed clients’ concerns and special requests in a professional and personable manner.
• Maintained computer and manual filing system.
• Prepared and completed company contract based upon clients’ request and budget in a confidential manner.
• Communicate with housekeeping and maintenance staff to ensure that great quality service is provided to guests.

• Greeted customers in a timely and positive manner.
• Identified the customer’s needs and provided customers with company products and services.
• Completed all aspects of the sale including the creation of account records, payments, and other business transactions.
• Performed sales tracking, customer account updates and related reporting.