Elsa Herrera
San Benito,TX
Summary
Adept at securing patient information and ensuring HIPAA compliance, I excelled in a fast-paced environment at Conifer Health Care. My expertise in insurance verification and exceptional customer service skills led to improved patient satisfaction. Demonstrating a unique blend of empathy and efficiency, I mastered multitasking, significantly enhancing patient registration processes.
Overview
10
10
years of professional experience
Work History
Patient Access Representative
Conifer Health Care
Harlingen, TX
06.2014 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
Education
12 -
San Benito High School
San Benito, TX04.2006
Skills
- Customer Service
- Insurance Verification
- HIPAA Compliance
- Patient Registration
- Multitasking and Organization
- Registration and Admissions
- Relationship Building
- Insurance Billing
- Payment Processing
- Eligibility Determination
- Information Collection
- Registration management
- Pre-Admission Requests
- Language Fluency
- Registration and Scheduling
- Attention to Detail
- Caring and Empathetic
- Medical insurance
- Calm and Effective Under Pressure
- Insurance Authorizations
- Punctual and Hardworking
- Patient documentation
- Insurance verifying
Additional Information
Bilingual
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Patient Access Representative
Conifer Health Care
06.2014 - Current
12 -
San Benito High School