Elsa Hodo
Relationship Banker
11235 Golf Links Dr, Charlotte,NC
Summary
Experienced banking and financial services professional with 7+ years in account management, payroll, and operational support. Skilled at maintaining accurate records, ensuring compliance, and coordinating across teams to keep processes running smoothly. Multilingual communicator who thrives in collaborative, fast-paced environments and is committed to delivering excellent client experience and service.
Overview
6
6
years of professional experience
5
5
Languages
Work History
Relationship Banker
Bank of America
03.2025 - Current
- Increased cross-selling success by proactively identifying client needs and suggesting appropriate financial solutions.
- Handle account openings, maintenance requests, and financial documentation, ensuring compliance with regulations and internal policies.
- Verify client information and documentation to meet KYC and compliance standards.
- Review transactions for accuracy and completeness, collaborating with lending, fraud, and operations teams to resolve discrepancies.
- Maintain audit-ready digital records and support efficient branch operations by prioritizing tasks and managing workflow.
- Collaborated with branch team members to improve overall performance and achieve sales targets consistently.
- Enhanced reputation as a trusted advisor with clients through consistent delivery of high-quality financial guidance and support.
- Conducted comprehensive financial reviews for clients, resulting in more informed decision-making and better risk management.
- Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
- Conducted comprehensive needs assessments to tailor banking products effectively to individual client requirements.
Payroll Assistant/Assistant Bookkeeper
L'Osteria Ristorante
01.2024 - 07.2024
- Processed weekly payroll for 18 employees, ensuring full compliance with wage and tax regulations.
- Reconciled payroll records, tracked deductions, and maintained accurate financial documentation.
- Monitored labor costs and assisted with expense tracking.
- Streamlined administrative workflows to improve operational efficiency.
- Updated employee files with new details such as changes in address or salary levels.
- Processed new hire paperwork and documents.
- Maintained accurate records of employee hours, overtime, and leave balances for precise payroll calculations.
- Provided excellent customer service to employees by addressing inquiries and resolving issues related to their paychecks or leave balances.
- Contributed to audit preparations by maintaining organized documentation of all payroll transactions and processes.
Sales Representative
Vodafone Albania
06.2020 - 06.2023
- Consistently exceeded daily sales targets while providing personalized support to clients.
- Assisted customers in improving their experience with the company’s products and services.
- Collaborated closely with colleagues to ensure smooth operations and strong team performance.
- Expanded customer base through cold calling, networking, and relationship building.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
Education
Master of Science - Public Administration
Fan S Noli
Korce, Albania 05.2001 -
Bachelor - Administration And Social Politics
Fan S Noli
Korce, Albania 05.2001 -
Skills
- Financial Operations & Account Management
- Payroll Administration & Bookkeeping
- Regulatory Compliance & Risk Awareness
- Process Improvement & Workflow Coordination
- Data Accuracy & Record Keeping
- Cross-Functional Collaboration
- CRM & Banking Systems
- Relationship building and management
- Financial needs uncovering
- Policy development and implementation
Timeline
Relationship Banker
Bank of America
03.2025 - Current
Payroll Assistant/Assistant Bookkeeper
L'Osteria Ristorante
01.2024 - 07.2024
Sales Representative
Vodafone Albania
06.2020 - 06.2023
Master of Science - Public Administration
Fan S Noli
05.2001 -
Bachelor - Administration And Social Politics
Fan S Noli
05.2001 -