Elsa Privett
Lompoc,CA
Summary
Detail-oriented Pharmacy Technician with proven strengths in customer service, workflow optimization, and HIPAA compliance. Committed to enhancing patient care through effective collaboration with healthcare professionals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Sansum Clinic
Santa Barbara, CA
09.2018 - 06.2023
- Processed medication orders accurately, ensuring compliance with pharmacy regulations and safety protocols.
- Assisted pharmacists in preparing and dispensing prescriptions, enhancing workflow efficiency.
- Managed inventory levels by tracking stock, placing orders, and reducing waste.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with healthcare professionals to enhance patient care and medication therapy management.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Trained and mentored new pharmacy technicians on best practices and procedures.
- Assisted Pharmacist with MTM and CMS patients comply and adhere to medication regiment
Pharmacy Technician
Costco
Goleta, CA
08.2017 - 08.2018
- Collaborated with healthcare professionals to optimize patient care through effective medication management strategies.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Entered and processed patients' prescriptions into internal system.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Pharmacy Technician
The Medicine Shoppe® Pharmacy
Santa Barbara, CA
02.2017 - 07.2017
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Set up and modified patient profiles to include current medications and insurance details.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Packaged monthly medications via bubble packs for nursing home patients
- Covered various rolls as needed in pharmacy
Pharmacy Technician
Costco
Goleta, CA
11.2015 - 01.2017
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Cultivated interpersonal skills by building positive relationships with others.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Gained extensive knowledge in data entry, analysis and reporting.
Pharmacy Technician
The Queen’s Medical Center
'Ewa Beach, HI
01.2015 - 05.2015
- Conducted regular audits of medication storage areas to maintain regulatory compliance and safety standards.
- Streamlined pharmacy operations with efficient coordination between nursing staff, pharmacists, and patients.
- Increased patient safety through proper labeling, packaging, and storage of medications.
- Contributed to positive patient outcomes by preparing intravenous admixtures using aseptic technique.
- Upheld a high standard of cleanliness and organization in the pharmacy workspace by following established sanitation protocols and guidelines.
- Reduced medication errors through vigilant monitoring of drug interactions and dosage calculations.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
Education
Vocational - Pharmacy Technician
Pima Medical Institute
San Diego11.2011
Associate of Science - General Education
Southwestern College
Chula Vista, CA05.2008
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Insurance billing
- Customer service
- Data entry
- Attention to detail
- HIPAA compliance
- Prescription filling and labeling
Certification
- Licensed Pharmacy Technician
Languages
Spanish
Timeline
Pharmacy Technician
Sansum Clinic
09.2018 - 06.2023
Pharmacy Technician
Costco
08.2017 - 08.2018
Pharmacy Technician
The Medicine Shoppe® Pharmacy
02.2017 - 07.2017
Pharmacy Technician
Costco
11.2015 - 01.2017
Pharmacy Technician
The Queen’s Medical Center
01.2015 - 05.2015
Vocational - Pharmacy Technician
Pima Medical Institute
Associate of Science - General Education
Southwestern College