Elsa Redberg
Colville,WA
Summary
Experienced team leader delivering exceptional customer service, demonstrating meticulous attention to detail, upholding a strong work ethic. Skilled in training and mentoring others to achieve high performance outcomes.
Overview
10
10
years of professional experience
Work History
Supervisor
Providence Mt Carmel
Colville, WA
09.2023 - Current
- Collaborate with Director to manage department's daily operations.
- Coordinate shift schedules for team members
- Coordinate order placement for department needs.
- Assist team members in managing workload during high-demand periods.
- Increased customer retention rates by implementing customer feedback into actionable improvements.
Lead Customer Service Associate
Providence Mt Carmel Hospital
Colville, WA
11.2015 - 09.2023
- Greet customers entering cafe and respond promptly to customer needs.
- Utilize POS system to handle customer cash and credit card transactions.
- Arrange and replenish retail displays and merchandise racks to maintain appearance of cafe.
- Boost team spirit and performance by communicating clear service expectations and quality goals to each team member.
- Train, oversee, and mentor new team members to strengthen performance and job expertise.
- Delivered prompt service to prioritize customer needs.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Skills
- Multitasking and Organization
- Efficient Service
- Highly motivated and conscientious
- Managing Cash Register/POS
- Ability to interact with team members and customers of various backgrounds and temperaments
Timeline
Supervisor
Providence Mt Carmel
09.2023 - Current
Lead Customer Service Associate
Providence Mt Carmel Hospital
11.2015 - 09.2023