Dynamic and results-oriented Customer Service Specialist with a proven track record at Marcus Theaters and Waukesha State Bank, enhancing customer satisfaction and streamlining operations. Excelled in problem resolution and data entry, demonstrating exceptional critical thinking and customer service skills. Skilled in Microsoft Excel and adept at improving call center operations, contributing to significant efficiency improvements. Have saved customers from fraudsters claiming to be them on the phone who were trying to obtain account information
Answering customer phone calls.
Answering account inquiries
Resolving issues
Processing transfers
Stopping fraudsters from trying to obtain customer's account information.
Processed customer transactions such as withdrawals and deposits.
Opened new accounts for customers.
Assisted customers with account inquiries
Sold movie tickets in the ticket booth.
Cleaned the theaters between showings
Sold food and drinks in the concession stand
Made popcorn
Cleaned the concession stand
Checked inventory
Trained new hires
Processed customer transactions
Cleaned up and restocked clothes that were on the ground
Processed returns for customers