Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elsa Reinsch

New Berlin,WI

Summary

Dynamic and results-oriented Customer Service Specialist with a proven track record at Marcus Theaters and Waukesha State Bank, enhancing customer satisfaction and streamlining operations. Excelled in problem resolution and data entry, demonstrating exceptional critical thinking and customer service skills. Skilled in Microsoft Excel and adept at improving call center operations, contributing to significant efficiency improvements. Have saved customers from fraudsters claiming to be them on the phone who were trying to obtain account information

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Waukesha State Bank
01.2020 - Current

Answering customer phone calls.

Answering account inquiries

Resolving issues

Processing transfers

Stopping fraudsters from trying to obtain customer's account information.

Customer Service Representative

Waukesha State Bank
12.2016 - 01.2020

Processed customer transactions such as withdrawals and deposits.

Opened new accounts for customers.

Assisted customers with account inquiries

Customer Service Representative

Marcus Theaters
06.2015 - 01.2017

Sold movie tickets in the ticket booth.

Cleaned the theaters between showings

Sold food and drinks in the concession stand

Made popcorn

Cleaned the concession stand

Checked inventory

Trained new hires

Cashier

Kohls Department Store
11.2013 - 01.2015

Processed customer transactions

Cleaned up and restocked clothes that were on the ground

Processed returns for customers

Education

High School Diploma -

Home Schooled
Waukesha, WI
05-2015

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Payment processing
  • Professional telephone demeanor
  • Call center operations
  • Paperwork processing
  • Appointment scheduling
  • Microsoft outlook
  • Microsoft Excel
  • Computer proficiency
  • Call center experience

Timeline

Customer Service Representative

Waukesha State Bank
01.2020 - Current

Customer Service Representative

Waukesha State Bank
12.2016 - 01.2020

Customer Service Representative

Marcus Theaters
06.2015 - 01.2017

Cashier

Kohls Department Store
11.2013 - 01.2015

High School Diploma -

Home Schooled
Elsa Reinsch