Elsa Saldivar
Buda
Summary
Dedicated customer service agent recognized for outstanding communication and relationship-building skills. Expertise in training new staff and improving operational processes to drive customer satisfaction and loyalty.
Overview
14
14
years of professional experience
Work History
Customer Service Agent
Southwest Airlines
Austin, TX
08.2023 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted passengers with ticketing, check-in processes, and baggage handling efficiently.
- Collaborated with team members to enhance overall customer satisfaction and service delivery.
- Managed flight delays by providing timely information and alternative solutions to affected customers.
- Trained new staff on customer service protocols and best practices for operational excellence.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted in training new hires, sharing best practices for effective customer service delivery.
Customer Service Representative
Nerfherder Distributions, LLC
Austin, TX
03.2022 - 08.2023
- Resolved customer inquiries efficiently through multiple communication channels.
- Processed orders accurately using company-specific software systems.
- Educated customers on product features and benefits to enhance satisfaction.
- Collaborated with team members to improve service response times and workflows.
Server Trainer
Frontier Enterprises
Austin, TX
03.2012 - 03.2022
- Trained new servers on menu knowledge and customer service protocols.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Led by example, demonstrating exemplary customer service and work ethic, setting high standard for trainees.
Education
High School Diploma -
Jack C. Hays High School
Buda, Tx Skills
- Customer service
- Problem resolution
- Outstanding communication skills
- Relationship building
- De-escalation techniques
- Inbound customer service
- Upselling
- Account management
- Escalation management
- Time management
- Multitasking and organization
- Returns and exchanges
Timeline
Customer Service Agent
Southwest Airlines
08.2023 - Current
Customer Service Representative
Nerfherder Distributions, LLC
03.2022 - 08.2023
Server Trainer
Frontier Enterprises
03.2012 - 03.2022
High School Diploma -
Jack C. Hays High School