Elsa Tejada
Summary
Proven achiever with extensive experience at Boston Medical Center Hospital, adept in customer support and bilingual communication. Demonstrates exceptional organizational skills and proficiency in EPIC , ensuring efficient database maintenance and operational excellence. Excels in collaborative environments, driving high-quality standards and positive outcomes.
Overview
25
25
years of professional experience
Work History
Administrative Service Representative ASR1
Boston Medical Center Hospital
01.2011 - Current
- Maintained productivity and quality standards at all times.
- Help large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of the Clinic and Hospitals billing services, policies and procedures, ensuring accurate information was relayed to patients at all times.
Office Manager
Urban League Of Eastern Massachusetts
01.2005 - 01.2009
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts with vendors /receivable transactions regularly to ensure balanced healthy budgets.
- Oversaw grounds maintenance along with office inventory activities by ordering and requisitions and stocking and shipment receiving.
Medical Staff Assistant
Boston Medical Center Hospital
12.1999 - 12.2004
- I preformed all administrative tasks that included ICD billing, scanning, coding, photocopying of medical files, and referral management for potential patients.
- Managed all schedule calendars for Nuclear Medicine, Non Invasive Cardiology, Vascular Lab and Cardio Rehabilitation Clinics.
- Screen and route all inpatient and out patient correspondences and request.
- Responsible for ordering and maintaining all office supplies and inventory for the department.
- Assisted with Holter monitors as needed
- Translated for patients as needed
Education
Sterile Processing Technician
Regis College / Med CERTS
Weston, MA07.2024
Skills
- Excellent at Customer Support and Relations
- Bilingual fluent in English and Spanish (oral & written)
- Legal terminology & procedures / Medical terminology
- Certified Paralegal , TSA & TCA Proctor
- Knowledge in EPIC, Excell, Outlook, Word Clinet, Apollo, IDX
- Experienced in Database Maintenance
- Organized, accurate, persistent and very detailed oriented
- Highly motivated and goal driven
- Work great independently as well as effectively while collaborating with others in a team concept
Timeline
Administrative Service Representative ASR1
Boston Medical Center Hospital
01.2011 - Current
Office Manager
Urban League Of Eastern Massachusetts
01.2005 - 01.2009
Medical Staff Assistant
Boston Medical Center Hospital
12.1999 - 12.2004
Sterile Processing Technician
Regis College / Med CERTS
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