Summary
Overview
Work History
Education
Skills
Timeline
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El’shuan Johnson

Newburgh,NY

Summary

Dynamic Pharmacy Technician with proven expertise at CVS Pharmacy in medication dispensing and patient confidentiality. Recognized for enhancing workflow efficiency and boosting customer satisfaction through exceptional problem-solving and team collaboration. Skilled in drug inventory management and committed to maintaining high standards of safety and compliance.

Overview

5
5
years of professional experience

Work History

Pharmacy Technician

CVS Pharmacy
06.2023 - Current
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
  • Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
  • Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
  • Counted and labeled prescriptions with correct item and quantity.
  • Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
  • Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
  • Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
  • Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.

Crew Member Team Leader

McDonald’s
05.2020 - 04.2022
  • Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
  • Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
  • Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
  • Implemented training programs for new hires, ensuring they were well-equipped to perform their duties.
  • Fostered a positive working environment through active listening and constructive feedback, leading to improved staff morale.
  • Oversaw cash management procedures, ensuring accuracy in transactions and reducing discrepancies in end-of-day reports.

Education

Associate Degree In Nursing - Nursing

Orange County Community College
Middletown, NY
05.2028

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Answering customer questions
  • Insurance billing
  • Medication dispensing
  • Patient confidentiality
  • Supply restocking
  • Pharmacy ethics
  • Drug inventory control
  • Labeling accuracy
  • Stocking shelves
  • Processing payments
  • Interpreting and processing medication orders
  • Medication labels
  • Medicare and medicaid process
  • Drug inventory management
  • Medication storage procedures

Timeline

Pharmacy Technician

CVS Pharmacy
06.2023 - Current

Crew Member Team Leader

McDonald’s
05.2020 - 04.2022

Associate Degree In Nursing - Nursing

Orange County Community College

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