Elsie Klement
Vancouver
Summary
Customer service professional with experience in phone-based communication, appointment scheduling, and client engagement. Skilled in handling high call volumes, managing inquiries, and ensuring customer satisfaction in fast-paced environments. Adept at problem-solving, multitasking, and providing clear, persuasive communication. Seeking to leverage these skills in an appointment-setting role at IBEX Roof to help drive customer interest and business growth.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Caterer
Foode Cafe and Catering
11.2022 - Current
Foode Cafe and Catering, Vancouver - Caterer
November 2022 - Present
- Provide exceptional customer service by engaging with clients over the phone and in-person to ensure accurate order placement and satisfaction.
- Utilize active listening and persuasive communication to recommend catering options and enhance customer experience.
- Manage high call volumes to coordinate order confirmations, event details, and issue resolution, ensuring seamless service delivery.
- Demonstrate strong multitasking and time management skills in a fast-paced environment by handling orders, coordinating deliveries, and assisting customers efficiently.
- Proactively identify opportunities to improve workflow and increase operational efficiency within the team.
Education
Bachelor of Arts - Architecture
Portland State University
Portland, OR06-2028
Skills
Outbound & Inbound Call Handling – Comfortable engaging customers over the phone to schedule appointments and provide information
Appointment Scheduling & Lead Qualification – Skilled in coordinating meetings and filtering quality leads
Customer Engagement & Communication – Strong ability to build rapport, answer inquiries, and ensure satisfaction
Problem-Solving & Adaptability – Ability to navigate customer concerns and provide solutions efficiently
CRM & Data Entry – Experience managing customer records, tracking inquiries, and scheduling appointments using digital tools
Multitasking & Dependability – Thrives in fast-paced environments, balancing multiple customer interactions efficiently
Certification
- Homeland Security Certification, 09/01/16, 06/01/17, Vancouver, WA
- FEMA Certification, 09/01/16, 06/01/17, Vancouver, WA
- Food Handlers Card, Present, Washington
- Community Emergency Response Team, Vancouver, WA
Timeline
Caterer
Foode Cafe and Catering
11.2022 - Current
Bachelor of Arts - Architecture
Portland State University
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