Elsie Lehman
Southwest Canyon Creations
Tucson,AZ
5
years of professional experience
Dynamic team leader with extensive experience in customer-facing roles. Excels in time management, inventory oversight, and complaint resolution, contributing to high guest satisfaction and operational efficiency.
Work History
Sales Associate Team Leader
5 Years 1 Month- Cultivated loyal customer relationships by delivering personalized product recommendations resulting in repeat business and high guest satisfaction.
- Processed sales transactions accurately using our POS system, handling cash and cards.
- Oversaw and inspected incoming shipments from vendors, while helping my team unload and stock items.
- Scheduled and prepared inventory for outgoing deliveries.
- Resolved customer complaints efficiently and empathetically.
- Stocked merchandise and logged inventory.
- Created a welcoming environment for customers with a 'customer first attitude'.
- Partnered with our sales associates and operations manager and delivery teams to ensure satisfaction for customers.
Restaurant Hostess
6 Months- Managed guest reservations and waitlists using reservation management systems.
- Collaborated with servers and kitchen staff to ensure seamless operations during peak hours.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Trained new hosts on greeting protocols and seating arrangements for efficient workflows.
- Monitored dining area for cleanliness and organization, ensuring compliance with health standards.
- Resolved guest complaints promptly, maintaining positive relationships and repeat business.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
Education
High School Diploma
Skills
POS software
Inventory software
Product sales
Money handling
Store opening and closing
Inventory management
Cash management
Time management
Teamwork and collaboration
Customer service
Timeline
Restaurant Hostess
Yard House
11.2024 - 05.2025Read More
Sales Associate Team Leader
Southwest Canyon Creations
06.2021 - 07.2026Read More
Desert Christian Highschool
High School Diploma
Read More