Dynamic customer service professional with proven expertise at the State of Missouri Motor Vehicle Bureau, adept at problem resolution and data entry. Recognized for building rapport and maintaining quality control while processing complex transactions. Skilled in complaint resolution and proficient in Microsoft Outlook, ensuring efficient communication and customer satisfaction.
Processed title and registration transactions that were rejected at time of issue due to information given or not reported during application process. State computer system, records, state statutes and department protocols were utilized.
Corresponded with customers by phone, written communication and in person.
Maintained daily cash drawer utilized when processing plate applications submitted by mail.
Closed loan files on payoff date by issuing Lien Releases and any refund checks necessary. Closed paper loan file and mailed paid contracts to customer.
Retail Cashier for convenience store. Assisted with pizza and sandwich making when needed. Cleaned store, put inventory away as needed.
Performed retail customer service by assisting customers with selections, processing special orders as needed. Stocked, cleaned, straightened department every shift. Assisted customers with store questions and location of products of interest for them.