Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elsie Nickell

Nampa,MO

Summary

Dynamic customer service professional with proven expertise at the State of Missouri Motor Vehicle Bureau, adept at problem resolution and data entry. Recognized for building rapport and maintaining quality control while processing complex transactions. Skilled in complaint resolution and proficient in Microsoft Outlook, ensuring efficient communication and customer satisfaction.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

State of Missouri Motor Vehicle Bureau
02.2019 - 10.2025

Processed title and registration transactions that were rejected at time of issue due to information given or not reported during application process. State computer system, records, state statutes and department protocols were utilized.

Corresponded with customers by phone, written communication and in person.

Maintained daily cash drawer utilized when processing plate applications submitted by mail.

Loan Assistant

Jefferson Bank
Jefferson City, Missouri
01.2017 - 11.2017

Closed loan files on payoff date by issuing Lien Releases and any refund checks necessary. Closed paper loan file and mailed paid contracts to customer.

Retail Cashier

Short Stop Mini Mart
09.2014 - 06.2016

Retail Cashier for convenience store. Assisted with pizza and sandwich making when needed. Cleaned store, put inventory away as needed.

Retail Sales Associate

Bass Pro Shops
04.2013 - 08.2014

Performed retail customer service by assisting customers with selections, processing special orders as needed. Stocked, cleaned, straightened department every shift. Assisted customers with store questions and location of products of interest for them.

Education

Diploma -

Gardner High School
Gardner, KS
05.1968

Skills

  • Customer service
  • Data entry
  • Complaint resolution
  • Payment processing
  • Follow-up skills
  • Prioritization
  • Quality control
  • Reading comprehension
  • Retail store support
  • Shipping and logistics

Timeline

Customer Service Representative

State of Missouri Motor Vehicle Bureau
02.2019 - 10.2025

Loan Assistant

Jefferson Bank
01.2017 - 11.2017

Retail Cashier

Short Stop Mini Mart
09.2014 - 06.2016

Retail Sales Associate

Bass Pro Shops
04.2013 - 08.2014

Diploma -

Gardner High School
Elsie Nickell