Elsie Relei
Martinez,CA
Summary
Friendly and professional with a strong understanding of the hospitality and food and beverage industries. Personable individual with a strong work ethic and great flexibility. Dedication to delivering a positive customer experience through genuine hospitality and upholding high standards. Proven track record of exceptional dining experiences, skilled in customer service, order accuracy, and multitasking in fast-paced environments. Known for effective teamwork, adaptability, and maintaining a positive atmosphere even during peak hours. Thrives on achieving results and ensuring guest satisfaction.
Overview
1
1
year of professional experience
Work History
Waitress
Tailgaters Sports Bar And Grille
06.2024 - 10.2024
- Took orders for food and drinks and delivered them to guests.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Answered questions about menu items, ingredients, and pricing.
- Bussed tables as needed during peak hours.
- Prepared checks accurately and processed payments promptly.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Head Hostess
True Food Kitchen
09.2023 - 06.2024
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Supervised a team of hostesses, ensuring all duties were completed in a timely manner.
- Assisted with seating arrangements for large groups and special occasions.
- Provided excellent customer service to ensure guest satisfaction.
- Ensured that the dining room was always clean, organized, and presentable.
- Communicated effectively with restaurant managers regarding customer complaints or requests.
- Trained and mentored new staff members to ensure consistent service quality and adherence to restaurant policies.
- Established a welcoming atmosphere by greeting guests promptly and professionally upon arrival.
- Streamlined the seating process for increased efficiency and reduced wait times for guests.
- Coordinated large parties and events, ensuring seamless service from arrival through departure.
Education
Some College (No Degree) - Psychology
Diablo Valley College
High School Diploma -
Alhambra Senior High School
06-2023
Skills
- Safe Food Handling
- Order Accuracy
- Menu Recommendations
- Guest Relations Management
- Customer Service
- Special dietary requirements
- Greeting guests
- Cleanliness
- Serving expertise
- Strong multitasking
- Team Collaboration
Timeline
Waitress
Tailgaters Sports Bar And Grille
06.2024 - 10.2024
Head Hostess
True Food Kitchen
09.2023 - 06.2024
High School Diploma -
Alhambra Senior High School
Some College (No Degree) - Psychology
Diablo Valley College
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