Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
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Elsie Rivera

Danbury

Summary

Highly competent and versatile administrative professional with six-years of experience. Providing executive-level support to the vice president and clients with accuracy and efficiency. Seeking to utilize detail-oriented abilities, as well as adaptable personality, to fulfill the company's needs.

Overview

15
15
years of professional experience

Work History

Membership Advisor

Equinox
03.2023 - Current
  • Boosted membership enrollment by developing and implementing effective sales strategies.
  • Enhanced member retention through personalized engagement and excellent customer service.
  • Conducted comprehensive tours of fitness facilities for potential members, showcasing amenities and services offered.
  • Collaborated with team members to achieve monthly membership goals and maintain high levels of satisfaction among existing members.
  • Conduct pre-planning events each month including strategic outreach, for securing member referrals
  • Build rapport and lasting relationships with prospective and current members

Front Desk Associate

Equinox
02.2023 - 03.2023
  • Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
  • Resolved guest issues effectively, ensuring a positive customer experience.
  • Provide the highest level of customer service to members, prospective members, and guests
  • Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity.

Administrative Assistant

iHeart Media
08.2016 - 03.2023
  • Executed record filing system to improve document organization and management.
  • Maintain electronic and hard copy filing
  • Open, sort, and distribute incoming correspondence
  • Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
  • Prepare and analyze Accounts Payable Disbursements and post into the General Ledger
  • Volunteered to help with special projects of varying degrees of complexity.
  • Support the Accounting and Finance teams in achieving goals as set by the VP of Global Finance and HQ

Educator

Lululemon Athletica
10.2019 - 03.2023
  • Collaborate with team members to ensure optimal guest experience and support store operations
  • Interact with guests to ensure a great guest experience in a manner that values guests’ time
  • Provide technical product education by articulating the value and benefit of the product
  • Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests

Head Instructor

Excel Martial Arts
06.2009 - 01.2016
  • Evaluated and revised lesson plans and course content to achieve student-centered learning.
  • Guided perspective students in strengths and positive attributes of martial arts
  • Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
  • Carefully evaluating members of all ages needs and advised in achieving personal/fitness goals
  • Responded to calls and emails from interested candidates quickly and scheduled appointments for in-person meetings.

Education

Bachelor of Science - Sports Management

Mercy College
Dobbs Ferry, NY
05.2024

Skills

  • Computer: Proficient Microsoft Word, Excel, PowerPoint
  • Problem-solving
  • Customer experience management
  • Sales experience
  • Community Engagement
  • Time Management
  • Reliability
  • Leadership Experience

Hobbies

  • Sports and Exercise (CrossFit, Orange Theory, Martial Arts, Outdoor Cycle, Barry's)
  • Coaching/Mentoring
  • Self Development Audio Books

Timeline

Membership Advisor

Equinox
03.2023 - Current

Front Desk Associate

Equinox
02.2023 - 03.2023

Educator

Lululemon Athletica
10.2019 - 03.2023

Administrative Assistant

iHeart Media
08.2016 - 03.2023

Head Instructor

Excel Martial Arts
06.2009 - 01.2016

Bachelor of Science - Sports Management

Mercy College

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Elsie Rivera