Elsie Schwarzwalder

• Assisted customers when bringing / dropping vehicles off for service work
• Created work order outlining customers concerns
• Tracked automobiles thru service department
• Followed up with customers daily on progress of the service work
• Upon completions phoned customers to advise vehicle was ready
• Reviewed work and needed maintenance work and tracked regular customer maintenance completed and charges
• Filed digital imaging to Ford Motor Company for warranty prior approval
• Coordinated sublet repair work
• Prepared quotes for customers
• Presented repair estimates to customers for approval.

Assisted customers when bringing / dropping vehicles off for service work

• Created work order outlining customers concerns
• Tracked automobiles thru service department
• Followed up with customers daily updating them on progress of service work
• Upon completions phoned customers to advise vehicle was ready
• Reviewed work and needed maintenance work and tracked regular customer maintenance completed and charges
• Filed digital imaging to Ford Motor Company for warranty prior approval
• Coordinated sublet repair work
• Prepared quotes for customers
• Presented repair estimates to customers for approval.

• Placed ads on Indeed and other job boards to attract potential employees
• Searched resumes on multiple job boards to locate qualified applicants
• Held phone screening interviews with applicants and moved forward with those qualified
• Scheduled video chat interviews with candidates who were qualified for hiring positions
• Scheduled in-person interviews with owner and final candidates

• Assisted guest with any issues and needs during their stay
• Checked guest in and out of hotel
• Ran payments for guest stay
• Assisted breakfast bar
• Assisted housekeeping
• Ran day end reports and uploaded to corporate
• Assigned rooms.

• Generated leads
• Cold called small to medium businesses
• Introduced product and services
• Scheduled webinar appointments
• Presented product to owner or decision maker
• Closed the sale.

• Manage 4 employees
• Guided sales consultants to drive business and sales
• Coached them that great customer service and retention is best for them and company
• Created department schedules
• Reviewed quarterly, monthly, weekly and daily sales against LY
• Set daily goals for each team member and department

• Assisted customers when bringing / dropping vehicles off for service work
• Created work order outlining customers concerns
• Tracked automobiles thru service department
• Followed up with customers daily on progress of service work
• Upon completions phoned customers to advise vehicle was ready
• Reviewed work and needed maintenance work and tracked regular customer maintenance completed and charges
• Filed digital imaging to Ford Motor Company for warranty prior approval
• Coordinated sublet repair work
• Prepared quotes for customers
• Presented repair estimates to customers for approval.

• Managed 6 crews Daily reporting to owner and clients
• Developed and implemented quality assurance procedures
• Dispatched Jobs to appropriate crews
• Trained crews on policy and procedures of documentation needed for assignments.