Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elsye Perez

Gahanna

Summary

Dynamic restaurant manager with extensive experience in customer service and conflict resolution. Skilled in training staff and maintaining high satisfaction levels, contributing to a welcoming atmosphere and operational excellence.

Overview

7
7
years of professional experience

Work History

Bar Manager

Firebirds Wood Fired Grill
Columbus
07.2023 - Current
  • Managed daily bar operations ensuring compliance with health and safety regulations.
  • Trained and supervised bar staff on cocktail preparation and customer service.
  • Created a welcoming atmosphere through effective communication and guest interaction.
  • Resolved customer complaints promptly, maintaining high satisfaction levels at the bar.

Restaurant Manager

True Food Kitchen
Columbus
10.2021 - 07.2023
  • Managed daily operations to ensure high-quality service and customer satisfaction.
  • Trained and mentored staff on menu offerings and service standards.
  • Coordinated schedules to optimize labor costs while meeting business needs.
  • Enforced health and safety regulations to maintain a safe dining environment.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.

Server

True Food Kitchen
Houston
11.2020 - 07.2021
  • Delivered exceptional customer service in fast-paced dining environment.
  • Collaborated with kitchen staff to ensure timely food delivery to guests.
  • Managed table assignments while prioritizing guest needs during service shifts.
  • Graduated from manager in training program and advanced into position in Ohio.

Server

First Watch
Houston
07.2020 - 11.2020
  • Processed guest orders accurately using point-of-sale systems for seamless transactions.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Delivered high-quality service to a large number of customers daily.

Server

Hillstone Restaurant Group
Houston
12.2018 - 06.2020
  • Advanced from service bartender to roles of host, expo, and server through commitment and effort.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Explained menu items, describing ingredients and cooking methods upon request.

Education

Bachelor of Arts - Education

Houston Community College
Houston, TX

Bachelor of Arts - Psychology

Prairie View A&M University
Prairie View, TX

Skills

  • Group reservations management
  • Shift scheduling
  • Food safety practices
  • Sales strategies
  • Team leadership
  • Cost management
  • Customer service
  • Conflict resolution
  • Service orientation
  • Event coordination
  • Vendor relations
  • Fluent in Spanish
  • Conversational Portuguese

Timeline

Bar Manager

Firebirds Wood Fired Grill
07.2023 - Current

Restaurant Manager

True Food Kitchen
10.2021 - 07.2023

Server

True Food Kitchen
11.2020 - 07.2021

Server

First Watch
07.2020 - 11.2020

Server

Hillstone Restaurant Group
12.2018 - 06.2020

Bachelor of Arts - Education

Houston Community College

Bachelor of Arts - Psychology

Prairie View A&M University
Elsye Perez