Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Enrique Torres

Melbourne

Summary

Dedicated support engineer with a strong background in resolving complex technical issues. Expertise in remote support, effective communication, and documentation contributes to maintaining high customer satisfaction and operational efficiency.

Overview

5
5
years of professional experience

Work History

Media Systems Support Technician

WebMD Ignite
Melbourne
04.2024 - Current
  • Manage and troubleshot digital media systems at client sites, ensuring reliable connectivity, smooth content delivery, and optimal performance.
  • Diagnosed network and hardware issues, coordinated with IT teams, and performed remote updates to keep systems running seamlessly.
  • Documented IT support procedures and user instructions for reference.

Support Engineer

Microsoft (Contract)
Remote
12.2022 - 04.2024
  • Manage daily operations, balancing workloads and ensuring quick, effective case resolutions.
  • Work directly with customers and developers to troubleshoot issues, provide clear solutions, and maintain a positive experience.
  • Contribute to support content, test new features, improve workflows, and keep teams aligned and informed.

Apple – Senior Support Specialist (Tier 2)

Apple (Contract)
Remote
08.2020 - 12.2022
  • Delivered advanced technical support across Apple’s ecosystem, specializing in complex macOS issues.
  • Managed escalations, guided customers, and junior advisors through detailed troubleshooting, and collaborated with engineering teams on recurring problems.
  • Contributed to support documentation, mentored team members, and maintained high customer satisfaction with “white glove” service.

Education

High School Diploma -

Connections Academy
Pottstown, PA
06-2015

Skills

  • Network troubleshooting
  • Digital media management
  • Remote support
  • Technical documentation
  • Customer relationship management
  • Digital illustration
  • Graphic design
  • Software proficiency
  • Customer support
  • Technical troubleshooting
  • Python programming language
  • Web development proficiency

Affiliations

  • Working out and staying active (Love rock climbing, but have not done it in a while)
  • Playing guitar and listening to music (Metal Head \m/)
  • Creating digital art
  • Enjoying quality time with my wife and baby boy
  • Playing video games (I'm making a video game of my own! Would love to show you!)

Timeline

Media Systems Support Technician

WebMD Ignite
04.2024 - Current

Support Engineer

Microsoft (Contract)
12.2022 - 04.2024

Apple – Senior Support Specialist (Tier 2)

Apple (Contract)
08.2020 - 12.2022

High School Diploma -

Connections Academy

Similar Profiles

CREATE PROFILE