Eltramice Fondren
Milwaukee
Summary
Dynamic Accounts Receivable Specialist adept at invoice processing and account reconciliation. Proven track record in customer engagement and payment negotiation, driving timely collections and enhancing cash flow. Skilled in utilizing Oracle, SAP, and NetSuite to streamline operations and ensure compliance documentation is meticulously managed.
Overview
11
11
years of professional experience
Work History
AR/Billing Specialist
Winter Services
03.2026 - Current
- Review and process all customer contracts in NetSuite
- Ensure invoices are processed and submitted to customers promptly.
- Monitored invoice delivery methods, ensuring timely and accurate processing via email, portal upload, and consolidated billing sheets.
- Proactively managing the customer required Supplier Portals to ensure the invoice process is completed timely and accurately.
- Collaborate with outside departments, researching invoice discrepancies and issuing credit memos as appropriate
- Provide compliance documentation to customers, such as W9, COI, and ACH forms
- Identified delinquent accounts and provided collection recommendations to the Controller, General Manager, and Revenue Manager.
- Assist Sales Representatives with customer contracts, ensuring all required compliance documentation is submitted promptly.
- Manage daily cash applications through Check, ACH, and Credit Card deposits.
- Assist with month-end closing, ensuring all payments are accounted for and properly posted.
- Build and maintain strong relationships with key customers, providing a high level of customer service.
- Conduct written and verbal customer communications, providing copies of statements, invoices, and requesting payment status.
- Resolved customer billing inquiries by collaborating with Sales rep to address disputes effectively.
Strategic Accounts Receivable, III
Regal Rexnord
Milwaukee
11.2024 - 11.2025
- Engaged customers to negotiate timely payment for receivables, improving cash flow.
- Utilized customer portal to track payment details, invoice progression, and deduction issues, ensuring transparency.
- Review orders on credit hold and determine appropriate actions.
- Communicate effectively with cross-functional teams to drive efficient workflows and processes AP, Sales etc.
- Researched and resolved invoicing issues, disputes, and deductions, enhancing accuracy and customer satisfaction.
Accounts Receivable Analyst
Briggs & Stratton LLC.
Wauwatosa
03.2022 - 11.2022
- Monitors and processes collection of receivables for assigned accounts by ensuring that timely payments are received from existing customers
- Recommended, negotiated, and executed collection action plans for past due accounts, enhancing recovery efforts
- Reviews and analyzes customer payment trends and makes recommendations for resolution
- Ensures proper account maintenance including account reconciliation, resolution of open chargebacks, credits and unapplied cash, processing credit memos within authority parameters and the application of necessary adjustments/offsets
- Informed key stakeholders, including Sales and Credit management, of problematic Accounts Receivable (A/R) issues, facilitating timely resolutions
- Coordinated interactions among sales teams, customers, and third-party finance providers to streamline processes, improving overall efficiency
- Performs weekly review of over-credit line report and works with the Credit Risk department to mitigate over limit situations
- Compiled and presented monthly aging reports to support discussions during weekly sales meetings.
Accounts Receivable Specialist
Genpact
Wauwatosa
12.2018 - 04.2022
- Daily monitoring and management of items within the assigned portfolio to ensure timely review in accordance with the strategy established for Platinum customer base.
- Identify the root cause of customer payment delays; develop business strategies in line with customer requirements to reduce the overall billing accuracy and speed of invoice closure.
- Take ownership of assigned customer issues drive and own them until a sustainable solution is implemented.
- Analyze, reconcile, and maintain consistent account reconciliations between customer’s AP to GE AR statements.
- Drove lean process utilization and collaborated with healthcare teams to address invoice-to-payment delays, enhancing overall GE customer experience.
- Engaged with key healthcare and Genpact leadership to facilitate critical business decisions, ensuring timely payment of multimillion-dollar portfolios.
- Identified and resolved billing disputes with healthcare key contacts, achieving resolution within 30 days.
- Develop mechanism to identify non-moving/aging transactions with healthcare and determine next steps to resolution.
- Lead difficult conversations with Senior Leaders of the Healthcare business and the customer to drive resolution.
- Ability to make business decisions around best course of resolution and lead appropriate team members in implementation.
- Defined special projects to achieve business and customer targets
- Driving weekly calls with eternal and external client to reconcile past due invoice.
Accounts Payable Analyst
Chicago Public Schools
Chicago
08.2018 - 12.2018
- Processed and matched invoice images to appropriate documents.
- Verified, edited, and expedited processing of delayed invoices to improve cash flow management.
- Allocated currency to facilitate proper payment.
- Entered and validated vendor data in new accounting system (Oracle) to ensure timely processing.
- Assisted in implementation of new accounting system (Oracle) to enhance accuracy and efficiency.
- Assist with CPS Fiscal year audit.
Accounts Receivable Medicaid Analyst
Brookdale Senior Living
Milwaukee
02.2017 - 06.2018
- Adjusted resident accounts based on census, cost share, and rates to ensure accurate billing.
- Maintains resident database for tracking authorizations, client obligations and charges.
- Submits monthly billing for multiple states through clearinghouse or web portals.
- Researched and processed refunds for Medicaid residents, state, and MCOs to resolve overpayments and maintain compliance.
Patient Appointment Coordinator/Registration
Wheaton Franciscan Healthcare
West Allis
04.2016 - 02.2017
- Utilized EPIC to coordinate appointment scheduling, enhancing patient access to services.
- Registered new patients through EPIC, streamlining the onboarding process.
- Scheduled patients for procedures, ensuring timely and efficient care.
Patient Appointment Coordinator/Registration
The University of Chicago Medicine
Burr Ridge
01.2015 - 04.2016
- Coordinated patient appointments across specialty clinics, ensuring seamless access to endocrinology, pulmonary, nephrology, rheumatology, and infectious disease services.
- Registered patients and scheduled appointments using EPIC system, optimizing workflow and enhancing patient experience.
Skills
- Invoice processing
- Account reconciliation
- Billing software
- NetSuite management
- Compliance documentation
- Payment negotiation
- Customer engagement
Timeline
AR/Billing Specialist
Winter Services
03.2026 - Current
Strategic Accounts Receivable, III
Regal Rexnord
11.2024 - 11.2025
Accounts Receivable Analyst
Briggs & Stratton LLC.
03.2022 - 11.2022
Accounts Receivable Specialist
Genpact
12.2018 - 04.2022
Accounts Payable Analyst
Chicago Public Schools
08.2018 - 12.2018
Accounts Receivable Medicaid Analyst
Brookdale Senior Living
02.2017 - 06.2018
Patient Appointment Coordinator/Registration
Wheaton Franciscan Healthcare
04.2016 - 02.2017
Patient Appointment Coordinator/Registration
The University of Chicago Medicine
01.2015 - 04.2016