ELU BERUMEN
Elk Grove,USA
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
THE HOME DEPOT INC
02.2012 - 04.2025
- Committed to delivering excellent customer service while working in a fast-paced environment.
- Worked with coworkers to complete tasks.
- Processed orders, returns, and exchanges in an accurate and efficient manner.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Sales Associate
THE HOME DEPOT INC
02.2010 - 02.2012
- Conducted regular price comparisons between competitors in order to maintain competitive pricing structures.
- Sold merchandise, completed contracts, and arranged for delivery.
- Resolved conflicts arising from incorrect orders or damaged goods promptly and professionally.
Head Cashier
THE HOME DEPOT INC
01.2008 - 02.2010
- Trained new cashiers in the use of cash registers and processing payments.
- Optimized cashier performance by providing feedback and coaching.
- Resolved customer complaints in a timely and professional manner.
Frontend supervisor
THE HOME DEPOT
03.2003 - 01.2008
- Trained and mentored team members to achieve front-end operational goals.
- Resolved customer inquiries and complaints in a timely and professional manner.
- Accomplished multiple tasks within established timeframes.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Cashier
THE HOME DEPOT
03.1997 - 03.2003
- Operated cash register and accurately processed payments, returns, and exchanges.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Performed opening and closing procedures, such as counting cash register, restocking, and cleaning.
Education
GED -
Urban Youth Corp
Oakland, CA08-1995
Skills
- Customer service
- Empathy and patience
- Multitasking
- Attention to detail
- Team building
Timeline
Customer Service Representative
THE HOME DEPOT INC
02.2012 - 04.2025
Sales Associate
THE HOME DEPOT INC
02.2010 - 02.2012
Head Cashier
THE HOME DEPOT INC
01.2008 - 02.2010
Frontend supervisor
THE HOME DEPOT
03.2003 - 01.2008
Cashier
THE HOME DEPOT
03.1997 - 03.2003
GED -
Urban Youth Corp
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