ELVA AGUILAR
Las Vegas,NV
Summary
Attentive and professional Concierge with an extensive background in hotel, hospitality, and service industries. Very positive, attentive, and outgoing. Excellent listener with an organized approach, attention to detail, and reliable personality. Process all requests, responding promptly and with discretion to meet diverse needs.
Overview
6
6
years of professional experience
Work History
Concierge
Circa Resort & Casino
01.2023 - Current
- Answered guest questions regarding local area, facilities and amenities.
- Retained knowledge of local events to offer recommendations and personal services.
- Managed a concierge desk, keeping area organized and stocked with necessary materials.
- Organized tours and excursions, tailoring experiences to guest preferences.
- Assisted guests with special requests, including floral arrangements and room decorations.
- Handled guest inquiries and resolved issues promptly to ensure satisfaction.
Concierge
Park MGM
07.2023 - 01.2024
- Anticipated and handled guest needs with professionalism and discretion
- Shared information about property and local area amenities, attractions and restaurants
- Maintained current listing of local and area attractions, special events and activities
- Responded graciously to guests' requests with attentive and courteous demeanor
- Promoted retail outlets and amenities, recommending restaurants, shows and spas
- Maintained luxury environment by exceeding guest expectations for quality and service
Red Tie Affair
Tao Group
08.2021 - 06.2023
- Drove substantial sales through suggestive selling and by promoting add-on purchases
- Developed key customer relationships to increase sales
- Answered guest questions regarding amenities and services, helped in solving problems
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer
- Sparked social conversations with customers to provide friendly atmosphere and smooth experience
Able Services
Able Service
10.2018 - 07.2021
- Followed procedures and policies to meet or exceed established performance requirements
- Demonstrated dedication and work ethic through consistent attendance and top-level performance
- Tracked and documented completed duties
- Interacted positively with guests and coworkers to build professional relationships
Education
High School Diploma -
Innovations International Charter school of Nevada
Las Vegas, NVSkills
- Bilingual
- Strong Work Ethic
- Effective problem solving
- Highly Adaptable
- Guest Services
- Team player mentality
- Detail-oriented approach
Languages
Spanish
Native or Bilingual
Timeline
Concierge
Park MGM
07.2023 - 01.2024
Concierge
Circa Resort & Casino
01.2023 - Current
Red Tie Affair
Tao Group
08.2021 - 06.2023
Able Services
Able Service
10.2018 - 07.2021
High School Diploma -
Innovations International Charter school of Nevada
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