Elva Betancourt
Mesa,AZ
Summary
Experienced with creating safe and supportive environments for youth. Utilizes conflict resolution and crisis intervention skills to promote positive outcomes. Knowledge of behavioral management techniques and emotional support strategies.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Youth Care Worker
Southwest Key Programs
10.2022 - Current
- Supervise, observe, report and document identified behavior patterns and required information that merit documentation such as: Elevated supervision forms, close observations, food logs, sleep logs and bed check logs
- Must assist in the evacuation of youth as needed due to inclement weather conditions, natural disasters, or other unforeseen occurrences.
- Must ensure all forms and clients' services are properly completed in SWK’s web-based program (ETO) to ensure compliance with state and federal requirements
- Develop positive rapport with youth while serving as a role model to create a safe and caring environment.
- Must provide Direct Care Services to youth to ensure that ratios and appropriate supervision levels are continuously met as per state and federal requirements
- Provide basic needs to youth upon arrival to the program (to include but not limited to meal, clothing, hygiene products, shower and bedroom assignment.
- Maintain a safe, clean and hazard-free facility. Tasks include regular maintenance and general cleaning of common areas including restrooms and kitchen, rotation of laundry (linen, towels and clothes) duty, and general maintenance of outdoor areas (to include but not limited to backyard, playground, and parking lot.
- Attend all organizational required trainings.
Bilingual Medical Assistant
Arizona Hand And Shoulder Specialist
05.2022 - 09.2022
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Obtained client medical history, medication information, symptoms and allergies.
- Prepared patients for X-rays, suture and staple removal and dressing changes on children 4-17 years and adults .
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Medical Ass. Procedure Scheduler/ SCS Coordinator
Lynx Healthcare
02.2019 - 11.2021
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Answered phone calls and messages for 5 physicians in the pain medical facility, scheduling appointments and handling patient inquiries.
- Received and routed laboratory results to correct clinical staff members.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Contacted hospitals to confirm patients' medical histories and prevent inaccurate diagnoses and treatments.
- Registered and verified patient records before triage with most up-to-date information.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Bilingual Medical Assistant
Eastern Washington Dermatology
03.2015 - 06.2017
- Obtained accurate medical histories from patients, Including children 2-17 years and adults and highlighting critical information.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Obtained information about clients’ medical history, drug history, complaints and allergies.
- Obtained pre- and post-treatment vital signs and weight.
- Oriented and trained new staff on proper procedures and policies.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Collected, organized and restocked supplies in all units.
Receptionist
Eastern Washington Dermatology
03.2015 - 06.2017
- Scheduled appointments for doctor visits and procedures using desktop calendar software.
- Checked patient data including insurance, demographic and health history to ensure all information was current.
- Obtained payments from patients and scanned identification and insurance cards.
- Adhered to strict HIPAA guidelines at all times according to company policy.
- Ensured waiting room looked neat and organized at all times.
- Carefully wrote down all phone messages and relayed them to appropriate personnel.
- Scheduled, rescheduled and handled cancelled appointments for patients.
Care Provider
Horizon Project Inc
11.2014 - 03.2015
- Assisted residents with daily hygiene, including dental and mouth care, bath functions and hair care.
- Investigated and reported issues relating to patient care or conditions that might hinder patient well-being.
- Provided on-call care at all times of day and night.
- Assisted with daily living activities by helping with hygiene needs, and household chores.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Monitored progress and documented any status changes accordingly.
- Transported individuals to medical appointments and other errands.
- Assisted residents in preparing for activity and social programs.
- Administered medication as directed by physician.
- Changed dressings, bandages and binders, as instructed, to maintain proper healing and sanitary measures.
- Maintained a clean, safe and well-organized patient environment.
- Assisted residents with bowel and bladder functions.
- Changed bed linens and ensured resident comfort.
- Built strong relationships with clients to deliver emotional support and companionship.
- Maintained frequent supervision of residents unable to call for assistance.
- Assisted disabled clients in any way necessary to facilitate independence and well-being.
- Assisted patients with bathing, dressing, hygiene and grooming.
Child Care Assistant
Camp Fire
11.2007 - 06.2008
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Prepared and served nutritious and healthy meals and snacks.
- Communicated with parents regarding child's behavior, daily activities and concerns.
- Taught children educational games to reinforce learning of alphabets and numbers.
Bilingual Math Tutor
Walla Walla Community College / Math Lab
03.2006 - 06.2007
- Explained math concepts in caring and encouraging environment to help kids thrive and learn.
- Supported students with helpful study habits and exam strategies.
- Used positive reinforcement, repetition and review to help students master challenging material.
Education
Bachelor of Science - Human Resources Management
Grand Canyon University
Phoenix, AZ01-2026
Medical Assistant
Charter College
2014
Associate of Arts - Transfer Student
Walla Walla Community College
2008
High School Diploma -
Mcloughlin High School
2000
Skills
- Youth supervision
- Multicultural sensitivity
- Behavior management
- Recreational activities
- Mandated reporting
- Youth advocacy
- Boundaries establishment
- Abuse identification
- Mental health support
- Positive reinforcement
Certification
- Adult, child and Pediatric CPR Certified
- Adult, child and Pediatric First Aid Certified
- Adult, child and Pediatric AED
- Article 9 Certified
- CPI Non violent Crisis intervention training completed
Timeline
Youth Care Worker
Southwest Key Programs
10.2022 - Current
Bilingual Medical Assistant
Arizona Hand And Shoulder Specialist
05.2022 - 09.2022
Medical Ass. Procedure Scheduler/ SCS Coordinator
Lynx Healthcare
02.2019 - 11.2021
Bilingual Medical Assistant
Eastern Washington Dermatology
03.2015 - 06.2017
Receptionist
Eastern Washington Dermatology
03.2015 - 06.2017
Care Provider
Horizon Project Inc
11.2014 - 03.2015
Child Care Assistant
Camp Fire
11.2007 - 06.2008
Bilingual Math Tutor
Walla Walla Community College / Math Lab
03.2006 - 06.2007
Medical Assistant
Charter College
Associate of Arts - Transfer Student
Walla Walla Community College
High School Diploma -
Mcloughlin High School
Bachelor of Science - Human Resources Management
Grand Canyon University
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