Hi, I’m
Elva Cardona
Elk Grove,CA
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
3
years of professional experience
1
Certificate
1
Certified Associate in Project Management (CAPM) CompTIA A+ Tech
Work History
EIA PREMIERE DISPATCHING LLC Elk Grove, CA
Freight Dispatcher
02.2020 - Current
Job overview
- Documented service activities and issues and produced regular reports.
- Communicated with customers daily about freight movements and delivery timetables.
- Conducted geographical location spotting and map reading to support fleet personnel.
- Recorded customer encounters through detailed notes and maintained comprehensive records.
- Handled customer escalations from drivers to solve issues and restore customer satisfaction.
- Scheduled and tracked movements of owned and rented equipment.
- Dispatched calls for emergency and routine driver call-outs.
- Monitored dispatched calls and took action to resolve and correct potential problems.
Liras Elk Grove, United States
Manager
01.2020 - Current
Job overview
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Approved regular payroll submissions for employees.
- Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
Sutter HealthModesto, CA
Medical Assistant
01.2015 - 05.2021
Job overview
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Documented vital signs and health history for patients in clinic and hospital environments.
Education
Cosumnes Oaks High SchoolElk Grove, CA
Bachelor of Science from Business Administration And Management
08.2022
Patterson High SchoolPatterson, CA
High School Diploma
06.2001
Skills
- Issue and Conflict Resolution
- Administration and Reporting
- Managing Employee Relations
- Managing Cash Register
- Scheduling and Coordinating
- Project Management
- Technical Proficiency
- Managing Reception
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 30 staff members.
Affiliations
- Project Management Institute
- American Medical Informatics Association
Certification
- CM - Certified Manager Certification
Languages
Spanish
Native or Bilingual
Timeline
Freight Dispatcher
EIA PREMIERE DISPATCHING LLC
02.2020 - Current
Manager
Liras
01.2020 - Current
Medical Assistant
Sutter Health
01.2015 - 05.2021
Cosumnes Oaks High School
Bachelor of Science from Business Administration And Management
Patterson High School
High School Diploma
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