Elva Lavado
Key Largo
Summary
Dedicated and detail-oriented Housekeeping Supervisor with a decade of experience leading housekeeping teams in the hospitality industry. Demonstrated expertise in staff training, workflow optimization, and ensuring customer satisfaction in high-demand settings. Skilled in inventory management, scheduling, and compliance with safety regulations. Proven track record as a professional housekeeping leader, consistently delivering high-quality results. Known for effectively managing teams, maintaining cleanliness standards, and adapting to changing needs. Strong communication skills, reliability, and commitment to excellence are key strengths. Adept at fostering teamwork, training staff, and ensuring seamless operations.
Overview
23
23
years of professional experience
Work History
Housekeeping Supervisor
Lime Treee Bay Resort
08.2021 - Current
- Supervise housekeeping staff, ensuring efficient workflow and high cleanliness standards
- Conduct routine inspections to maintain quality and compliance with safety regulations
- Train new employees in housekeeping procedures, safety protocols, and customer service
- Manage inventory, order cleaning supplies, and ensure cost-effective usage
- Coordinate with management to address guest concerns and improve service quality
- Develop and implement cleaning schedules for optimal efficiency
- Placed orders for housekeeping supplies and guest toiletries.
- Communicated repair needs to maintenance staff.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
Customer Associate
Publix Grocery Store
03.2018 - 07.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Contributed to store''s sales goals by actively promoting special offers, rewards programs, and additional products or services.
- Worked flexible schedule and extra shifts to meet business needs.
- Handled cash and credit transactions accurately, ensuring proper balance at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Efficiently managed register functions such as opening/closing procedures, drawer audits, and cash handling best practices.
Hospitality and Front Desk - Supervisor
Casa Morada Hotel
05.2002 - 08.2018
- Assisted in supervising housekeeping operations, assigning tasks, and monitoring performance
- Ensured timely completion of cleaning duties in guest rooms and common areas
- Maintained accurate records of housekeeping activities and supply usage
- Provided training and support to new employees
- Greets guests with courtesy and announces their arrival to the necessary departments
- Provided administrative support to the executives staff when needed, such as data entry, preparing correspondence and record-keeping
- Strong organization and time management skills
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
- Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.
- Scheduled and assigned daily work and activities for team members.
- Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
Education
Bachelor in Medical Laboratory Science - R.N Nurse
Universidad Cayetano Heredia
Lima - Peru03-1974
Skills
- Staff Supervision
- Staff Skill Development
- Inventory & Supply Management
- Efficient Scheduling
- Quality Assurance Oversight
- Customer Service Expertise
- Cost Management
- Effective Time Management
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Housekeeping Supervisor
Lime Treee Bay Resort
08.2021 - Current
Customer Associate
Publix Grocery Store
03.2018 - 07.2021
Hospitality and Front Desk - Supervisor
Casa Morada Hotel
05.2002 - 08.2018
Bachelor in Medical Laboratory Science - R.N Nurse
Universidad Cayetano Heredia
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