Elva Ougrik
Phoenix,AZ
Summary
Senior retail operations leader with over 20 years of experience driving multimillion-dollar performance within premier shopping center environments. Proven expertise in P&L oversight, budget management, revenue growth strategy, and cross-functional collaboration. Experienced in partnering with property management, marketing teams, and community stakeholders to enhance tenant performance and overall asset value. Recognized for aligning operational execution with long-term strategic objectives and developing high-performing teams. Open to advancement opportunities aligned with long-term leadership growth and geographic mobility.
Overview
22
22
years of professional experience
Work History
Assistant Store Manager
Loro Piana
Phoenix, USA
10.2025 - Current
- Contributed to closing FY2025 23% above projected budget within first three months, accelerating revenue performance through strategic client engagement and operational execution.
- Support store-level P&L performance through expense control, inventory optimization, payroll oversight, and operational efficiency initiatives.
- Partner cross-functionally with corporate leadership, merchandising, and operations teams to align daily execution with broader brand strategy.
- Serve as After Care Ambassador, overseeing after-sales processes (alterations, repairs, service follow-up) to ensure operational continuity and client retention.
- Maintain 100% Net Promoter Score (NPS), reinforcing customer-focused service standards.
- Analyze KPIs and performance metrics to guide staffing, scheduling, and sales optimization decisions.
- Lead team development efforts through coaching, performance feedback, and accountability standards.
Store Manager
Montblanc
Scottsdale, USA
01.2010 - 10.2025
- Directed full P&L oversight of a $2.4M operation, doubling revenue from $1.2M through strategic business planning and disciplined execution.
- Achieved 17% growth during a 31% traffic decline by implementing targeted client engagement and operational efficiency strategies.
- Managed annual operating budgets, payroll forecasting, expense controls, and inventory audits to protect profitability.
- Partnered with property management and mall marketing teams to support traffic-driving initiatives, community events, and tenant engagement strategies.
- Coordinated with vendors and corporate partners to ensure compliance, operational consistency, and risk mitigation.
- Led exclusive events and brand activations to enhance tenant visibility and strengthen stakeholder relationships within the shopping center environment.
- Built and developed high-performing teams through structured coaching, succession planning, and performance management systems.
Store Manager
CH Carolina Herrera
Scottsdale, USA
01.2009 - 01.2010
- Delivered year-over-year sales growth while managing full operational responsibilities including payroll, inventory, and loss prevention.
- Recruited and developed a new team, establishing performance standards and operational discipline.
- Partnered with local charities and property marketing teams to enhance brand presence and community engagement.
Store Manager / Assistant Manager
MaxMara
Bal Harbour, USA
01.2005 - 01.2008
- Promoted to Store Manager within six months; led $1.5M location with full operational oversight.
- Managed scheduling, recruiting, payroll, and inventory controls.
- Executed visual and operational standards in alignment with corporate directives.
Department Manager
Ralph Lauren
Bal Harbour, USA
01.2004 - 01.2005
- Led multi-department teams and collaborated with buyers to optimize merchandise mix and drive revenue.
- Strengthened client development and community outreach initiatives to enhance store performance.
Skills
- P&L Management
- Budget Oversight
- Revenue Growth
- Strategic Planning
- Operational Leadership
- Expense Control
- Payroll Forecasting
- Cross-Department Collaboration
- Vendor Coordination
- Service Partner Coordination
- Asset Management
- Tenant Relationship Management
- Community Engagement
- Stakeholder Engagement
- Inventory Management
- Risk Mitigation
- KPI Analysis
- Performance Analysis
- Team Development
- Succession Planning
Timeline
Assistant Store Manager
Loro Piana
10.2025 - Current
Store Manager
Montblanc
01.2010 - 10.2025
Store Manager
CH Carolina Herrera
01.2009 - 01.2010
Store Manager / Assistant Manager
MaxMara
01.2005 - 01.2008
Department Manager
Ralph Lauren
01.2004 - 01.2005