Summary
Overview
Work History
Skills
Timeline
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Elva Ruiz

Portland,OR

Summary

Accomplished Case Manager Supervisor at NW Instituto Latino, adept in crisis intervention and staff management, significantly improved case management efficiency through software development. Skilled in compassionate client support and effective communication, excel in fostering teamwork and achieving program goals. My background also includes valuable experience in legal document handling and career coaching, enhancing my organizational and multicultural sensitivity skills.

Overview

15
15
years of professional experience

Work History

Case Manager Supervisor

NW Instituto Latino
03.2023 - Current
  • Provided ongoing support to case managers in crisis situations, guiding them through problem-solving strategies and promoting best practice approaches.
  • Played a key role in the development and implementation of organizational policies and procedures related to case management, ensuring alignment with best practice standards.
  • Managed budgetary responsibilities for the case management department, ensuring optimal allocation of resources based on client needs and program goals.
  • Spearheaded the development of a new case management software system, improving efficiency and data tracking capabilities.
  • Monitored program performance and outcomes for successful delivery of services.
  • Promoted a culture of collaboration and teamwork within the department by fostering open communication channels and encouraging peer support among staff members.
  • Established a mentoring for new hires, promoting knowledge transfer between experienced staff members and those just beginning their careers in case management.
  • Provided leadership, guidance and support to staff members.

Private Caregiver

Visiting Angels Home Care
03.2020 - 02.2023
  • Developed rapport to create safe and trusting environment for care.
  • Transported patients to and from rehabilitation, medical appointments and daily activities.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.

Career Coach

Portland Community College Willow Creek
01.2010 - 06.2013
  • Provided resources to support clients in achieving career goals.
  • Applied cultural understanding to determine specific meanings beyond literal written words.
  • Worked with individuals to help understand and overcome personal, social or behavioral challenges affecting educational or vocational situations.
  • Developed and implemented job coaching plans for clients with diverse career goals.
  • Advocated for clients to access available resources.

Legal File Clerk

Hillsboro Law Group
06.2009 - 06.2010
  • Completed data entry of legal documents into electronic filing systems.
  • Produced and filed various legal documents and electronically preserved updated case record system.
  • Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
  • Developed and maintained positive relationships with clients and colleagues.
  • Filed documents with courts on behalf of attorney.

Skills

  • Read, Write, and Speak Spanish
  • Effective Communication
  • Compassion & Empathy
  • Crisis Intervention
  • Data Entry and Analysis
  • Cultural Sensitivity
  • Program Planning
  • Organization and Multitasking
  • Case Documentation
  • Decision-Making
  • Case Management Tracking
  • Staff Management

Timeline

Case Manager Supervisor

NW Instituto Latino
03.2023 - Current

Private Caregiver

Visiting Angels Home Care
03.2020 - 02.2023

Career Coach

Portland Community College Willow Creek
01.2010 - 06.2013

Legal File Clerk

Hillsboro Law Group
06.2009 - 06.2010

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Elva Ruiz