Elva Tyrance
Dorchester,MA
Summary
Personable and dedicated Customer Service Representative with extensive experience in customer service industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
17
17
years of professional experience
Work History
Customer Service Shopper
Shipt
10.2015 - Current
- Provided excellent customer service by greeting customers warmly and responding to inquiries quickly.
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh.
- Completed pickup and shopping orders for customers within local area.
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce and meat and delivered groceries on-time to exact location specified.
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
Customer Service Representative
Tempus Unlimited
Stoughton, MA
07.2023 - 08.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong relationships with customers by providing personalized assistance and support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative
Maximus
Boston, MA
01.2015 - 07.2015
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Cashier
American Food Basket
Hyde Park, MA
08.2014 - 01.2015
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Followed company security procedures for handling large sums of money.
- Learned roles of other departments to provide coverage and keep store operational.
- Verified customer age requirement for alcohol or tobacco purchases.
Rehabilitation Technician
Therapy Resources Management
Fall River, MA
07.2010 - 05.2012
- Assisted physical therapists with patient treatments and exercises.
- Provided support to patients during their therapy sessions.
- Performed cleaning duties for the treatment area including disinfecting equipment after each use.
- Assisted with patient transfers from bed to wheelchair or other mobility device.
- Observed safety precautions when working around medical equipment or assisting patients with mobility issues.
- Transferred and transported patients from one area to another area.
Medical Biller
Cohen Dermatopathology
Newton, MA
06.2007 - 11.2010
- Reviewed patient insurance information to ensure accuracy and completeness of claims submission.
- Compiled and processed data for billing purposes utilizing billing software programs.
- Generated reports in order to track payments due from insurance companies or other third party payers.
- Submitted electronic claims to various insurance carriers.
- Performed daily reconciliation of accounts receivable with payment postings on the computer system.
- Performed follow up activities on unpaid claims with insurance companies or other third party payers by phone or written correspondence.
- Assisted with collection efforts as needed including contacting patients via phone, mail or email for collection of past due balances due to insurance denials or patient responsibility amounts owed.
- Provided training and support to new staff members regarding billing processes.
- Ensured compliance with HIPAA guidelines when handling confidential patient information.
- Completed and submitted appeals for denied claims.
- Reviewed claims for coding accuracy.
- Checked claims coding for accuracy with ICD-10 standards.
- Provided prompt and accurate services through knowledge of government regulations, health benefits and healthcare terminology.
Education
Certification - Medical Assisting
Bryman Institute
Brighton, MA05-1992
High School Diploma -
Snowden International School At Copley
Boston, MA06-1988
Certification - Medical Billing And Coding
Rasmussen University
Ocala, FLSkills
- Data Entry
- Paperwork Processing
- Inbound and Outbound Calling
- Account Updating
- Filing
- Office Equipment Proficiency
- Typing 55 WPM
- Prioritization
- Multi-Task Management
- Call Center Operations
- Active Listening
- Problem-Solving Abilities
- 10-Key
- Professional Telephone Demeanor
- Computer Proficiency
- Customer Service
References
References available upon request.
Timeline
Customer Service Representative
Tempus Unlimited
07.2023 - 08.2023
Customer Service Shopper
Shipt
10.2015 - Current
Customer Service Representative
Maximus
01.2015 - 07.2015
Cashier
American Food Basket
08.2014 - 01.2015
Rehabilitation Technician
Therapy Resources Management
07.2010 - 05.2012
Medical Biller
Cohen Dermatopathology
06.2007 - 11.2010
Certification - Medical Assisting
Bryman Institute
High School Diploma -
Snowden International School At Copley
Certification - Medical Billing And Coding
Rasmussen University
Similar Profiles
Ivan CrespoIvan Crespo
Shipt Shopper at ShiptShipt Shopper at Shipt
Chelsy ScottChelsy Scott
Independent Contractor at ShiptIndependent Contractor at Shipt
VICTORIA MCLEANVICTORIA MCLEAN
TLMD Associate Operations Manager at ShiptTLMD Associate Operations Manager at Shipt
VANESSA VAN PELTVANESSA VAN PELT
Delivery Driver at ShiptDelivery Driver at Shipt
Kendry ZaiterKendry Zaiter
Armed Officer at Narrow SecurityArmed Officer at Narrow Security