ELVIA HERNANDEZ

• In a fast-paced environment, assist customers with questions regarding documentation needed to obtain their Arizona credentials and license plates
• Process wide range of title and registration transactions
• Process title work and collect fees for out of state dealers
• Assist with capturing pictures and signatures for customers getting their credentials issued
• Analyze and resolve any escalated issues with customers transactions

• In an inbound customer service center where I provided excellent customer service to customer who had issues with their scheduled pickups for their donated items
• Handle escalated calls as an acting supervisor on a regular basis
• Provide problem solving and support to agents with any questions or concerns regarding donor related issues
• Execute daily tasks in a timely manner such as answering emails, remove donors from the calling list, follow up on any open claims and mail out tax slips

• In an inbound call arena, provided great customer service to customers who had issues or concerns regarding their installation or installed products
• Scheduled and rescheduled installation and sales appointments to accommodate our customers' needs as well as payments
• Assisted with escalated calls as an acting supervisor
• Provided support to agents with customer service-related issues, computer system problems, and any general questions dealing with customer's accounts
• Consistently achieved commendable QA scores of 100

• Took inbound calls from Sprint customers who needed assistance with billing, payments, and other concerns
• Provided technical support and helped customers troubleshoot their devices
• Received Kudos calls from 2 customers for excellent customer service
• Met department QA standards of 100

• Received inbound calls for Fed-Ex
• Scheduled route deliveries, tracked packages, and assisted customers with directions to their nearest Fed-Ex location
• Perfect attendance from

• Worked as a cashier and provided customers with excellent customer service. Tested customers' battery, starter, and sensors to confirm in working condition.
• Delivered auto parts to auto shops.

• Regularly received acknowledgments from various auto shops for time management

• Multi tasked, pro efficient, and efficient with daily tasks such as cashier, customer service, and answering phones