JADA MCFARLAND
Lamar,SC
Summary
Highly experienced Customer Service professional & Data Entry proficient. Able to handle a high volume of customer calls in a fast-paced environment, with minimum supervision, while maintaining emphasis on the highest quality of consumer service. Excellent listening skills, oral and written communications. Comfortable in interacting with all levels within the organization and public. Excellent problem solving and negotiating skills. Able to make decisions independently and quickly with minimal escalations.
Overview
5
5
years of professional experience
Work History
Claim Processor/Customer Service Representative
Blue Cross Blue Shield Of South Carolina
Florence, SC
10.2021 - 12.2023
- Implemented new workflows to streamline the processor role, resulting in improved performance metrics.
- Collaborated with other departments to optimize production workflows.
- Updated processor systems with current software and hardware upgrades for optimized performance.
- Received and reviewed incoming documents and materials.
- Interacted regularly with peers and management to pursue continuous improvement of facility operations and promote teamwork-focused environment.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Generated, posted and attached information to claim files.
Customer Service Representative
Bank Of America
Sumter, SC
02.2019 - 10.2021
- Coordinated with other departments to expedite customer requests, demonstrating excellent teamwork skills that contributed to overall branch success.
- Wrote and distributed customer correspondence.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Education
High School Diploma -
Hartsville Senior High School
Hartsville, SC05.2018
Skills
- Efficient and Detail-Oriented
- Technical Support
- Medical Insurance Rep
- Supervisory Experience
- Sales
- Email Support
- Salesforce
- Zendesk
- Understanding Customer Needs
- Creative Problem Solving
- Call Documentation
- Order and Refund Processing
- Data Entry
- CRM Software
- LiveChat Support
- Kronos
- Corporate compliance programs
- Customer satisfaction measurement
- Call Management
- Quality Assurance Controls
- Product and service knowledge
- Live chat support
- Appointment Scheduling
Timeline
Claim Processor/Customer Service Representative
Blue Cross Blue Shield Of South Carolina
10.2021 - 12.2023
Customer Service Representative
Bank Of America
02.2019 - 10.2021
High School Diploma -
Hartsville Senior High School