Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacob Barnes

Omaha,NE

Summary

Communications Specialist - Video Producer for the City of Papillion. I aim to utilize my creative vision and technical abilities to develop compelling video content that effectively communicates the city's programs, events, and initiatives. With a passion for storytelling, I strive to engage and connect with the community, showcasing the unique features and achievements of Papillion. Through collaboration with various stakeholders, I aspire to enhance the city's communication efforts, strengthen its relationship with residents, and contribute to the overall growth and success of Papillion as a vibrant and thriving community.

Overview

9
9
years of professional experience

Work History

Customer Service Representative/Claims Processor

Department of Veterans Affairs
Omaha, NE
03.2022 - 06.2023
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

Campaign Coordinator/Media Producer

Danny Begley for Omaha City Council
Omaha, NE
11.2020 - 05.2021
  • Directed volunteer teams and made proactive changes to maximize effectiveness.
  • Generated traditional media coverage for special events.
  • Devised grassroots campaigns to mobilize popular support for candidate and policies.
  • Maintained professionality and efficiency while working closely with leadership.
  • Developed plans or materials to communicate organizational activities beneficial to environment, public safety or other important social issues.
  • Pitched ideas, developed concepts and produced online content to develop brand content.
  • Planned shoots, scheduled talent and oversaw set up for filming.
  • Created broadcasting, advertisement and film content.
  • Completed all post-production tasks, including quality assurance reviews, editing videos and adding graphics.

Meat Clerk

Hy-Vee
Kansas City/Omaha, MO/NE
02.2016 - 03.2022
  • Used slicers and other department equipment to prepare cuts of meat for customers.
  • Assessed food for freshness before stocking cases or rotating products.
  • Managed high customer volume efficiently by accurately cutting, wrapping and weighing products.
  • Finished trims on steaks, roasts and chops to prepare for traying.
  • Kept detailed track of inventories and restocked products in cold storage units.
  • Practiced sanitation procedures by maintaining clean and neat work area.

Logistics Support Specialist

10 Roads Express
Carter Lake, IA
07.2023 - 10.2024
  • Researched and analyzed customer feedback to identify areas of improvement.
  • Coordinated with other departments to ensure efficient workflow processes.
  • Assisted in developing strategies to increase customer satisfaction levels.
  • Provided technical support for customers in resolving complex issues.
  • Coordinated logistics related to product shipments or deliveries.
  • Coordinated logistics support for various field operations.

Safety Coordinator

10 Roads Express
Carter Lake, IA
10.2023 - 01.2024
  • Monitored adherence to regulations by drivers, dispatchers, and other personnel.
  • Assessed transport-related risks using risk management techniques such as hazard identification and analysis.
  • Coordinated with external agencies such as law enforcement on matters related to transportation safety.
  • Conducted safety reviews of transportation operations and identified areas for improvement.
  • Created reports summarizing safety performance metrics such as vehicle inspection results, accident rates.
  • Developed strategies to reduce the frequency of vehicle collisions or other accidents.

Contract Specialist

10 Roads Express
Carter Lake , IA
01.2024 - Current
  • Researched vendor pricing trends to support negotiation of new contracts or renewals of existing contracts.
  • Identified areas of risk in proposed contracts and recommended changes or alternatives that reduced exposure while meeting customer needs.
  • Ensured that all signed contracts were properly filed in an organized manner for easy retrieval.
  • Analyzed requests for proposals to determine appropriate responses based on customer requirements.
  • Negotiated contracts with suppliers to obtain best value for goods and services.
  • Assisted in the preparation of bid packages by researching market prices, identifying potential sources, evaluating bids received, and recommending awards.

Education

Bachelor of Science - Mass Media: Broader Production/Business

Northwest Missouri State University
Maryville, MO
12.2021

Skills

  • Efficient and Detail-Oriented
  • De-escalation Techniques
  • Verbal and Written Communication
  • Issue and Complaint Resolution
  • Creative Problem Solving
  • Calm and Professional Under Pressure
  • Courteous with Strong Service Mindset
  • Upbeat and Positive Personality
  • Process Optimization
  • Quality Control

Timeline

Contract Specialist

10 Roads Express
01.2024 - Current

Safety Coordinator

10 Roads Express
10.2023 - 01.2024

Logistics Support Specialist

10 Roads Express
07.2023 - 10.2024

Customer Service Representative/Claims Processor

Department of Veterans Affairs
03.2022 - 06.2023

Campaign Coordinator/Media Producer

Danny Begley for Omaha City Council
11.2020 - 05.2021

Meat Clerk

Hy-Vee
02.2016 - 03.2022

Bachelor of Science - Mass Media: Broader Production/Business

Northwest Missouri State University
Jacob Barnes