Jacob Barnes
Omaha,NE
Summary
Communications Specialist - Video Producer for the City of Papillion. I aim to utilize my creative vision and technical abilities to develop compelling video content that effectively communicates the city's programs, events, and initiatives. With a passion for storytelling, I strive to engage and connect with the community, showcasing the unique features and achievements of Papillion. Through collaboration with various stakeholders, I aspire to enhance the city's communication efforts, strengthen its relationship with residents, and contribute to the overall growth and success of Papillion as a vibrant and thriving community.
Overview
9
9
years of professional experience
Work History
Customer Service Representative/Claims Processor
Department of Veterans Affairs
Omaha, NE
03.2022 - 06.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Campaign Coordinator/Media Producer
Danny Begley for Omaha City Council
Omaha, NE
11.2020 - 05.2021
- Directed volunteer teams and made proactive changes to maximize effectiveness.
- Generated traditional media coverage for special events.
- Devised grassroots campaigns to mobilize popular support for candidate and policies.
- Maintained professionality and efficiency while working closely with leadership.
- Developed plans or materials to communicate organizational activities beneficial to environment, public safety or other important social issues.
- Pitched ideas, developed concepts and produced online content to develop brand content.
- Planned shoots, scheduled talent and oversaw set up for filming.
- Created broadcasting, advertisement and film content.
- Completed all post-production tasks, including quality assurance reviews, editing videos and adding graphics.
Meat Clerk
Hy-Vee
Kansas City/Omaha, MO/NE
02.2016 - 03.2022
- Used slicers and other department equipment to prepare cuts of meat for customers.
- Assessed food for freshness before stocking cases or rotating products.
- Managed high customer volume efficiently by accurately cutting, wrapping and weighing products.
- Finished trims on steaks, roasts and chops to prepare for traying.
- Kept detailed track of inventories and restocked products in cold storage units.
- Practiced sanitation procedures by maintaining clean and neat work area.
Logistics Support Specialist
10 Roads Express
Carter Lake, IA
07.2023 - 10.2024
- Researched and analyzed customer feedback to identify areas of improvement.
- Coordinated with other departments to ensure efficient workflow processes.
- Assisted in developing strategies to increase customer satisfaction levels.
- Provided technical support for customers in resolving complex issues.
- Coordinated logistics related to product shipments or deliveries.
- Coordinated logistics support for various field operations.
Safety Coordinator
10 Roads Express
Carter Lake, IA
10.2023 - 01.2024
- Monitored adherence to regulations by drivers, dispatchers, and other personnel.
- Assessed transport-related risks using risk management techniques such as hazard identification and analysis.
- Coordinated with external agencies such as law enforcement on matters related to transportation safety.
- Conducted safety reviews of transportation operations and identified areas for improvement.
- Created reports summarizing safety performance metrics such as vehicle inspection results, accident rates.
- Developed strategies to reduce the frequency of vehicle collisions or other accidents.
Contract Specialist
10 Roads Express
Carter Lake , IA
01.2024 - Current
- Researched vendor pricing trends to support negotiation of new contracts or renewals of existing contracts.
- Identified areas of risk in proposed contracts and recommended changes or alternatives that reduced exposure while meeting customer needs.
- Ensured that all signed contracts were properly filed in an organized manner for easy retrieval.
- Analyzed requests for proposals to determine appropriate responses based on customer requirements.
- Negotiated contracts with suppliers to obtain best value for goods and services.
- Assisted in the preparation of bid packages by researching market prices, identifying potential sources, evaluating bids received, and recommending awards.
Education
Bachelor of Science - Mass Media: Broader Production/Business
Northwest Missouri State University
Maryville, MO12.2021
Skills
- Efficient and Detail-Oriented
- De-escalation Techniques
- Verbal and Written Communication
- Issue and Complaint Resolution
- Creative Problem Solving
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
- Upbeat and Positive Personality
- Process Optimization
- Quality Control
Timeline
Contract Specialist
10 Roads Express
01.2024 - Current
Safety Coordinator
10 Roads Express
10.2023 - 01.2024
Logistics Support Specialist
10 Roads Express
07.2023 - 10.2024
Customer Service Representative/Claims Processor
Department of Veterans Affairs
03.2022 - 06.2023
Campaign Coordinator/Media Producer
Danny Begley for Omaha City Council
11.2020 - 05.2021
Meat Clerk
Hy-Vee
02.2016 - 03.2022
Bachelor of Science - Mass Media: Broader Production/Business
Northwest Missouri State University