Elvia Lozano
Cedar Hill
Work Preference
Summary
Dynamic professional with a strong background in dispatch and operations management at FML Group. Proven expertise in scheduling coordination and customer service, enhancing efficiency and satisfaction. Recognized for optimizing routes and maintaining detailed records, while fostering teamwork and collaboration in high-pressure environments. Reliable and organized, committed to achieving operational excellence.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Office position. Ready to help team achieve company goals.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Dispatcher Office Assistant
FML Group
Hutchins, TX
07.2022 - 01.2026
- Coordinated daily dispatch operations to ensure timely and accurate deliveries.
- Managed scheduling for drivers, optimizing routes to enhance efficiency.
- Communicated effectively with clients and drivers to resolve issues promptly.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed dispatching, routing, and tracking of 35 fleet vehicles.
- Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
Shop Manager
England Products
Dallas, TX
07.2019 - 07.2022
- Oversaw daily operations, ensuring efficient workflow.
- Managed inventory levels, coordinating restocking efforts to maintain product availability.
- Trained and mentored staff on operational procedures and customer service best practices.
- Managed inventory levels, ensuring optimal stock at all times for customer needs.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Trained and guided team members to maintain high productivity and performance metrics.
Rental Manager
Trinity Trailer Sales & Service
Dallas, TX
08.1992 - 04.2019
- Oversaw equipment inventory management and maintenance scheduling, ensuring optimal availability for customers.
- Implemented rental process improvements that enhanced customer satisfaction and streamlined operations.
- Coordinated logistics for timely delivery and pickup of rental equipment, optimizing fleet utilization rates.
- Resolved customer issues promptly and professionally, leading to higher satisfaction ratings.
- Implemented a preventive maintenance program, extending the lifespan of rental equipment and reducing downtime due to repairs.
- Enhanced customer satisfaction by providing efficient and knowledgeable assistance in equipment selection and usage.
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Drafted quotes, confirmed orders, and managed transfers to handle rental needs efficiently.
- Implemented rental asset processes and cleanliness standards..
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
W.H. Adamson High School
Dallas, TxSkills
- Teamwork
- Filing and data
- Administrative support
- Written communication
- Documentation / Scanning
- Supply restocking
- Excel spreadsheets
- Administrative background
- Customer service
- Multitasking
- Reliability
- Organizational skills
- Invoice processing
- Multi-line phone systems
Certification
- Certified Notary Public of Texas
Languages
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Dispatcher Office Assistant
FML Group
07.2022 - 01.2026
Shop Manager
England Products
07.2019 - 07.2022
Rental Manager
Trinity Trailer Sales & Service
08.1992 - 04.2019
High School Diploma -
W.H. Adamson High School