Tina Hardwick
Forney
Summary
Proven Dispatcher Office Assistant at 1st American Plumbing, adept in route planning and emergency response coordination, enhanced operational efficiency through innovative scheduling and billing systems at SDL Plumbing. Skilled in multitasking and effective communication, I streamline processes, improving revenue and service quality. Demonstrates strong problem-solving abilities and attention to detail, fostering teamwork and customer satisfaction.
Overview
12
12
years of professional experience
Work History
Dispatcher Office Assistant
1st American Plumbing
05.2019 - 08.2024
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Maintained accurate records of dispatched calls, ensuring thorough documentation for future reference.
- Monitored real-time GPS tracking of units in the field to optimize routing efficiency during emergency callouts.
- Managed high-stress situations calmly and effectively, maintaining clear communication channels during emergencies.
- Contributed to a smooth-running office environment by providing clerical support such as filing, data entry, and document preparation.
Billing
SDL Plumbing
05.2012 - 03.2019
- Maintained accurate billing records resulting in streamlined invoicing processes.
- Increased revenue by streamlining billing processes and implementing effective collection strategies.
- Demonstrated proficiency in data entry, contract modification and billing.
- Streamlined operations by creating efficient systems for scheduling, billing, and recordkeeping.
Education
Accounting
Eastfield College
Mesquite, TX05.2011
Skills
- Typing speed
- Scheduling coordination
- Prioritization
- Route planning
- Multi-line phone proficiency
- Geographical expertise
- Strong problem solver
- Administrative support
- Filing and data archiving
- Time management
- Attention to detail
- Mail handling
- Bookkeeping
- Professional and mature
- Supply restocking
- Problem-solving
- Customer service
- Teamwork
- Multitasking
- Reliability
- Organizational skills
- Effective communication
Timeline
Dispatcher Office Assistant
1st American Plumbing
05.2019 - 08.2024
Billing
SDL Plumbing
05.2012 - 03.2019
Accounting
Eastfield College
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