Elvia Petersen

• Internal and external customer services/primary point of contact.
• Provide general customer service support in person, telephone and email correspondence
• Work closely with departments and divisions on helping evaluate external affiliates, guest, and volunteer requests
• Confirming UID number to division and create new files
• Responsable for electronic I-9 authorizations form completion and retention
• Guide customers in the use of HR resources/application; customer inquiries related to Human Resources Policies and procedures
• Troubleshoots problems and implements solutions to deal with customers' questions and support
• Respond to verification of employment requests,conduct data validation and maintain employee files
• Maintain records files and database; screen and route mail/inquiries maintain confidential information; Coordinate tasks and projects, maintain calendar and schedules meetings and appointments
• Help with tuition reimbursement
• Review receipts and passing grades
• Responsable to keeping and maintain the office general appearance
• Verification and data entry of vaccine/booster documents for staff, visitors, postdocs,
• Uploading vaccine/booster images to PnC
• Email and call staff members to submit their vaccine documents
• Help with filling and shredding files, making copies and moving files
• Assist with Covid tracing patients
• Calling to get information about exposure with other members in the institute
• Collect confidential information and filing L.A Country and Pasadena Health forms for each Positive Covid 19 case
• Help making and scanning Covid kits for students and staff members.

• Clerical tasks in office settings to support daily operations
• Checking voicemails, returning customer calls, answering and transferring phone calls to employees, sorting and delivering mail to employees
• Greeting visitors, providing parking tickets and maintaining customer parking logs
• Driving to the bank to make large deposits
• Filing and data entry on daily excel reports.

• Service as a liaison in screening students and staff for bi-weekly health care information in a timely and ethical manner
• Helping patients visits facility for physical symptoms of covid/Coronavirus
• Complete communications by telephone, email and facesmiles competence using internal system, database, technology and software
• Facilitates teamwork and builds constructive work relationships with staff offering information, advice, assistance in positive courteous and cooperative manner
• Clean, sanitize, and organize Covid testing site

• Monitored customer accounts and worked closely with clients to collect past due balances
• Formulated payment plans when possible
• Insured billing accuracy, researched discrepancies and misapplied payments
• Prepared bank deposits
• Organized customer folders
• Research customers and performed customer queries

Office Assistant, customer service and sales

• Helped purchase materials
• Quote and took customer orders, insure on time delivery
• Collected past due accounts - filed small claims proceedings with courts
• Prepared bank deposits and credit card transactions
• Verification of credit for new accounts
• Supervised two cashiers