Tanisha Peterson
Jacksonville,FL
Summary
Is to get an entry level position within a manufacturing organization with an opportunity to advance.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Customer Service Specialist
Freedom Mortgage Corp
05.2026 - 09.2026
- Duties were to take payments for mortgage payments as well as advise of homeowners Insurance providers as well as property tax information. Made outbound calls on accounts that were past due and tried to get promise to pays or payments. Also advise of consequences of having late payments.
Utility Worker
Swisher International
10.2024 - 05.2026
- Unloaded trucks and loaded trucks and put up product had to operate forklift and Bendi to put up product in the racks. Duties were ot also pick orders and wrap pallets and place them for shipment.
Customer Service Representative (Customer Service
Maximus (Department of Education)
06.2021 - 10.2024
- Duties were to educate customers with different repayment options as well as educating on different deferments that they may be eligible for. Also took payments over the phone and provided pay off amounts. Responsibilities were to bring past due accounts current and advise of payment solutions available.
Sorter
Amazon
08.2019 - 06.2021
- Sorted mail by zip and gathered packages to be stacked on pallets and loaded into trucks
Material Handler
USPS
08.2017 - 08.2019
- Duties were to sort mail by zip code into metal binds and also run robotic mail sorter as well as wrap pallets of mail for pick up.
Education
High School Diploma - General High School Curriculum
Douglas MacArthur
San Antonio, TXBachelor of Arts - Human Developement
American Public University
West Virginia Remote09-2028
Skills
- Quick Learner
- Pay Attention to Detail
- 5 years of Customer Service experience (WFH)
- 15 years experience in working in a manufacturing environment
- 10 years combined experience operating forklifts and electric pallet jacks
- Call center experience
- Customer relations
- Good communication skills
- Customer service
- Excellent written and oral communication
- Complaint handling
- Problem resolution
Additional Information
Punctual and dependable; always tries to do my best., If I can't figure something out, I don't get discouraged and quit; I continue trying until I figure it out., Honest and trustworthy; dedicated hard worker.
Timeline
Customer Service Specialist
Freedom Mortgage Corp
05.2026 - 09.2026
Utility Worker
Swisher International
10.2024 - 05.2026
Customer Service Representative (Customer Service
Maximus (Department of Education)
06.2021 - 10.2024
Sorter
Amazon
08.2019 - 06.2021
Material Handler
USPS
08.2017 - 08.2019
High School Diploma - General High School Curriculum
Douglas MacArthur
Bachelor of Arts - Human Developement
American Public University
Licenses Certificates Training
Security D License (Unarmed)