Elvia Simmons
Dallas
Summary
I am seeking for a higher position in customer service and to further my career in business, while achieving my goals in life. I am hardworking, dedicated, and devoted to perform to my best ability in any task.
Overview
13
13
years of professional experience
Work History
Unemployment Claims Specialist (Remote)
Technology Staffing
Dallas
05.2021 - 01.2025
- Responded to inquiries regarding unemployment insurance regulations, laws, policies, procedures, and claims status.
- Prepared reports detailing the number of individuals filing new claims or receiving benefits each month.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
Medical Receptionist
Community Bridge Home Health
Dallas
11.2018 - 01.2021
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Transcribed recorded practitioners' diagnoses and recommendations into medical records.
- Maintained detailed records of services performed on clients.
- Reported concerns to nurse supervisor to promote optimal care.
Front Desk Receptionist
Infosys Ltd.
Plano
05.2016 - 10.2018
- Managed multi-line telephone system, directing calls to appropriate departments.
- Monitored and ordered office supplies, ensuring adequate stock levels.
- Assisted with preparing reports, presentations and other documents as requested by management staff.
- Coordinated pick-up and delivery of express mail services.
- Retrieved documents from filing cabinets as requested by staff members.
Tax Professional Assistant
Tax Professional solutions
Dallas
01.2018 - 05.2018
- Monitored deadlines associated with filing requirements set forth by taxing authorities.
- Responded to state and federal tax notices by preparing written responses or tax return amendments.
- Furnished taxpayers with sufficient information and advice to verify correct tax form completion.
- Utilized software programs to create reports based on client data.
- Assisted taxpayers in understanding their rights under the Internal Revenue Code.
Customer Service Representative
Lowes Home Improvment
Plano
08.2011 - 04.2016
- Prevented key account losses by researching discrepancies and correcting problems.
- Conducted regular follow-up calls with customers after resolving their issues.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Supported sales team members to drive growth and development.
Education
High School Diploma -
Plano East Senior High School
Plano, TX06-2011
Some College (No Degree) - Business Administration
Collin County Community College
Plano, TXSkills
- Claims processing
- Report preparation
- Data analysis
- Customer service
- Attention to detail
- Time management
- Team collaboration
- Problem solving
- Microsoft Excel
- Document management
- Critical thinking
- Problem-solving aptitude
Timeline
Unemployment Claims Specialist (Remote)
Technology Staffing
05.2021 - 01.2025
Medical Receptionist
Community Bridge Home Health
11.2018 - 01.2021
Tax Professional Assistant
Tax Professional solutions
01.2018 - 05.2018
Front Desk Receptionist
Infosys Ltd.
05.2016 - 10.2018
Customer Service Representative
Lowes Home Improvment
08.2011 - 04.2016
High School Diploma -
Plano East Senior High School
Some College (No Degree) - Business Administration
Collin County Community College