Elvia Vega
Houston,TX
Summary
Dynamic customer service professional with proven expertise in problem-solving and active listening honed at Brook Valley Thrift Store and Ross Stores. Excelled in enhancing customer loyalty through empathetic resolution of complaints and collaborative teamwork. Demonstrated critical thinking and efficient multitasking, significantly exceeding client satisfaction goals.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Brook Valley Thrift Store
Houston, TX
10.2023 - 12.2023
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Customer Service Representative
Ross Stores
Houston, TX
06.2023 - 07.2023
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Exhibited high energy and professionalism when dealing with clients and staff.
Crew Member
McDonald's
Houston, TX
11.2001 - 08.2022
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Worked well with teammates and accepted coaching from management team.
- Accurately operated cash register to process customer payments.
Education
High School Diploma -
Hasting High School
Houston05-2007
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
Timeline
Customer Service Representative
Brook Valley Thrift Store
10.2023 - 12.2023
Customer Service Representative
Ross Stores
06.2023 - 07.2023
Crew Member
McDonald's
11.2001 - 08.2022
High School Diploma -
Hasting High School
Similar Profiles
Lupita CerdaLupita Cerda
Production/Key Holder Leader at HOPE OF THE VALLEY THRIFT STOREProduction/Key Holder Leader at HOPE OF THE VALLEY THRIFT STORE
ENRIQUE RIOS JR.ENRIQUE RIOS JR.
Backroom Reseiver / Stocker at Valley Thrift StoreBackroom Reseiver / Stocker at Valley Thrift Store
Jessica LantzJessica Lantz
Sales Associate at Valley Mission Thrift StoreSales Associate at Valley Mission Thrift Store