Elvia Paola Rocha
Laredo
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
16
16
years of professional experience
Work History
Northbound Service Center Representative
Protrans International
04.2017 - Current
- Attending phone calls and emails (English and Spanish) regarding the status of freight.
- Reporting any discrepancies to the Supply Chain Managers and Customers,.
- Updating Excel reports
- Receiving freight from Mexico and updating information on the system
- Reviewing inventory of the freight
- Preparing documentation for inbound and outbound loads.
- Dispatching drivers with the paperwork necessary.
- Tracking progress of the freight and loads
- Assisting in training new employees.
- Communicating with Supervisor and Manager to resolve any issues.
Dispatcher
United Freight Transport LLC
07.2015 - 11.2017
- Dispatcher, data entry, receiving proof of deliveries, invoicing, receptionist, accounting.
Floor Supervisor
Convergys
06.2012 - 05.2016
- Customer service, data entry, sales, helping my coworkers if they have a problem, taking calls from customers who wanted to speak with a supervisor to resolve their problems in the best possible way.
Cashier
Mariachi Express
04.2008 - 04.2012
- I was in charge of attending the customers with good customer service and charging them
- Also, I placed their food in bags or presented the food to them
- At the end of my shift, I was in charge of counting the money from the sales I made.
Education
BA- Arts & Science - Spanish
Texas A&M International University
Laredo, TX01.2013
Associates in Arts & Science -
Laredo Community College
Laredo, TX01.2011
High School Diploma - Distinguished Achievement Plan
United South High School
Laredo, TX01.2008
Skills
- Workload prioritization
- Call center experience
- Complaint Handling
- Task Delegation
Honors Awards Accomplishments
- Spanish AP Exam, 520, 2008
- TAMIU Deans List (Spring Semester), 2012
- TAMIU Deans List (Fall Semester), 2012
- Lamar Bruni Vergara and Guillermos Benavides Z. Academic Conference, 2nd Place, 2013
- Food Handlers certification, 2013
- Study Abroad (Malaga, Spain), 2013
Community Service
- Study Abroad Service Hours, 2013
- Historian/ Community Service Chair- Service Coordinator, 2013
References
- Hugo Pena, past Supervisor Protrans, Laredo, TX, 78045, (956)2848359
- Melissa Aguilar, past coworker, 2710 Chacota St, Laredo, TX, 78046, (956)5085224
- David Garza, past coworker, 108 North View Dr., Laredo, TX, 78045, (956)3267438
Extracurricular Activities
Sigma Delta Pi, 2012 - Now
Languages
Spanish
Native or Bilingual
Timeline
Northbound Service Center Representative
Protrans International
04.2017 - Current
Dispatcher
United Freight Transport LLC
07.2015 - 11.2017
Floor Supervisor
Convergys
06.2012 - 05.2016
Cashier
Mariachi Express
04.2008 - 04.2012
BA- Arts & Science - Spanish
Texas A&M International University
Associates in Arts & Science -
Laredo Community College
High School Diploma - Distinguished Achievement Plan
United South High School
Similar Profiles
Jorge Enrique Castro CastilloJorge Enrique Castro Castillo
Manager, Learning & Development at ProTrans InternationalManager, Learning & Development at ProTrans International
Kevin KinneyKevin Kinney
Account Manager at ProTrans International Inc.Account Manager at ProTrans International Inc.
Luke SheetsLuke Sheets
Load Planner at ProTrans International Inc.Load Planner at ProTrans International Inc.