Elvida Cassagnol
Dundee
Summary
Dynamic Barista Manager with a proven track record, enhancing customer satisfaction through exceptional service and maintaining high standards of cleanliness. Excelled in staff training, product promotion, and health and safety compliance. Skilled in crafting hand-crafted drinks and resolving customer complaints, significantly boosting repeat business.
Overview
24
24
years of professional experience
Work History
Barista Manager
Bone Apetit
03.2003 - 01.2023
- Served customers quickly and efficiently and created strategies to prevent delays.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Provided ongoing coaching and support to team members, helping them reach their full potential while fostering a culture of continuous learning and development.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
Lead Barista
Starbucks
02.2000 - 03.2005
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Utilized strong communication skills to foster a collaborative work environment among team members, resulting in increased productivity.
- Consistently maintained a clean and organized workspace, adhering to health and safety regulations.
- Resolved customer complaints quickly and professionally, maintaining positive relationships with patrons.
File Clerk
City of Brockton
01.1999 - 04.2001
- Assisted with document scanning and imaging projects to support accurate file back-up.
- Identified and corrected inconsistencies in filing systems for increased accuracy.
- Examined, categorized, and sorted incoming documents.
- Sorted and classified documents into appropriate filing systems for increased traceability.
Education
Associate of Arts - Liberal Arts
Massasoit Community College
Brockton, MA04-2008
Skills
- Customer Service
- Cleanliness and Organization
- Health and safety compliance
- Staff Training and Development
- Hand-Crafted Drink Recipes
- Backroom Stocking
- Employee Scheduling
- Bank Deposits
- New Product Introduction
- Product Promotion
Timeline
Barista Manager
Bone Apetit
03.2003 - 01.2023
Lead Barista
Starbucks
02.2000 - 03.2005
File Clerk
City of Brockton
01.1999 - 04.2001
Associate of Arts - Liberal Arts
Massasoit Community College
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