Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Elvin Alicea

Haines City

Summary

Dynamic Sales Representative Manager with a distinguished track record at Apex Auto Glass, recognized for exceptional negotiation skills and sales coaching abilities. I have consistently elevated customer satisfaction and expanded the client base through impactful sales presentations and clear communication. I consistently exceed sales goals by over 20%, capitalizing on my expertise in complaint resolution and Spanish translation. With extensive experience in the auto glass industry and strong leadership capabilities, I am committed to driving productivity and enhancing customer satisfaction while significantly increasing revenue. I take pride in streamlining processes and maximizing employee potential to achieve outstanding results.

Overview

9
9
years of professional experience

Work History

Sales Representative Manager

Apex Auto Glass
01.2019 - 12.2024
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.

Sales Representative

Bond Auto Glass
07.2017 - 11.2018
  • Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
  • Achieved or exceeded company-defined sales quotas.
  • Trained new employees on customer service, money handling and organizing strategies.
  • Maintained current knowledge of evolving changes in marketplace.
  • Developed, maintained and utilized diverse client base.
  • Identify coverage, evaluate liability and damages, review and analyze documents

Sales Representative

Patriot Auto Glass
03.2016 - 06.2017
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
  • Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
  • Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

High School Diploma -

Catalina Morales De Flores
Moca, PR
09-2014

Skills

  • Sales coaching
  • Negotiation expertise
  • Sales presentation
  • Excellent communication skills
  • Sales operation
  • Sales team training
  • Complaint resolution
  • Spanish translation

Languages

Spanish
Native or Bilingual

Timeline

Sales Representative Manager

Apex Auto Glass
01.2019 - 12.2024

Sales Representative

Bond Auto Glass
07.2017 - 11.2018

Sales Representative

Patriot Auto Glass
03.2016 - 06.2017

High School Diploma -

Catalina Morales De Flores
Elvin Alicea