Healthcare practice manager with a background leading school-based, mobile, and community clinic operations. Oversees staffing, onboarding, budgets, payroll, reporting, and regulatory compliance while improving patient registration, billing accuracy, and staff workflows.
Overview
23
23
years of professional experience
Work History
INTERIM PRACTICE MANAGER
CCOLUMBIA UNIVERSITY COLLEGE OF DENTAL MEDICINE
07.2020 - 05.2021
Managed daily operations to support efficient, productive, and safe patient care. Oversaw hiring, training coordination, and payroll. Developed staff workflows, schedules, and assignments; maintained safety and regulatory compliance protocols; and fostered open communication with faculty practitioners on all aspects of the practice. Monitored patient accounts for accurate registration, insurance, and billing information. Prepared budget and productivity reports for senior management.
COLUMBIA DENTAL ASSOCIATES
ADMINISTRATIVE DIRECTOR
COLUMBIA UNIVERSITY COLLEGE OF DENTAL MEDICINE
01.1998 - 06.2020
Directed daily operations for six school-based dental clinics in New York City Department of Education schools, a Mobile Dental Center serving children at day care and Head Start centers, and the ElderSmile program serving seniors at community centers. Managed 13 support staff, including recruitment, onboarding, assignments, compensation, and annual performance reviews. Developed the annual budget and prepared monthly revenue and expense reports for senior management. Built and maintained professional relationships with community representatives, school principals, and center directors to support high-quality patient care.
COMMUNITY DENTCARE NETWORK
Education
BACHELOR OF ARTS - PUBLIC ADMINISTRATION
JOHN JAY COLLEGE
New York, NY
06-1996
ASSOCIATE OF ARTS - SOCIAL SERVICES
MANHATTAN COLLEGE
New York, NY
05-1992
Skills
Resolve patient and staff concerns promptly
Maintain knowledge of university, hospital, and college healthcare and patient safety rules
Ensure compliance with local, state, and federal healthcare regulations
Budget management
Build relationships with faculty, practitioners, and senior management
Promote teamwork, compliance, stability, and commitment
Manage accounts payable, accounts receivable, purchasing, and grants