Elvin Troy Turner Sr.
Lake Charles,LA
Summary
places of employment.
Proven leader in hospitality management, adept at team development and quality assurance, with a track record of enhancing customer satisfaction at all places of employment . Excels in inventory control and workplace safety, boosting efficiency and ensuring compliance. Skilled in employee training and schedule oversight, consistently achieving operational excellence without compromising service standards.
Overview
10
10
years of professional experience
Work History
Shift Manager
Starbucks
Lake Charles, LA
02.2023 - Current
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Assisted in resolving escalated customer service issues in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
Service Manager
Olive Garden Restaurant
Lake Charles, Louisiana
05.2019 - 01.2023
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Developed and maintained relationships with customers, vendors, and suppliers.
- Monitored service performance metrics to identify areas of improvement.
- Resolved customer complaints in a timely manner.
- Managed inventory levels of parts necessary for servicing customers' needs.
- Hired and trained service department staff to drive performance.
- Created employee work schedules to keep shifts properly staffed.
Food Service Manager
Logans Roadhouse Grill
Lake Charles, Louisiana
03.2015 - 04.2019
- Developed and implemented standard operating procedures for food service staff.
- Maintained records of food inventory, supplies, and equipment.
- Supervised daily operations of the kitchen staff to ensure compliance with health and safety regulations.
- Scheduled shifts for kitchen staff in accordance with budget guidelines.
- Ordered necessary supplies and ingredients on a regular basis to meet operational needs.
- Tracked costs associated with food production to maintain profit margins.
- Resolved customer complaints promptly in a professional manner.
- Hired, trained, motivated and evaluated team members in order to maximize productivity levels.
Education
High School Diploma -
Washington-Marion Magnet High School
Lake Charles, Louisiana05-2003
Some College (No Degree) - Computer And Information Systems
Grambling State University
Grambling, LASkills
- Team Development
- Quality Assurance
- Schedule oversight
- Supply Ordering
- Inventory Control
- Equipment Troubleshooting
- Employee Training
- Payment Processing
- Energetic and Enthusiastic
- Workplace Safety
Timeline
Shift Manager
Starbucks
02.2023 - Current
Service Manager
Olive Garden Restaurant
05.2019 - 01.2023
Food Service Manager
Logans Roadhouse Grill
03.2015 - 04.2019
High School Diploma -
Washington-Marion Magnet High School
Some College (No Degree) - Computer And Information Systems
Grambling State University