Elvir Hamulic
Skokie,IL
Summary
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
14
14
years of professional experience
Work History
SALES ASSOCIATE
Napleton's Arlington Heights Chrysler Dodge Jeep Ram
10.2023 - Current
- Greeted and actively listened to customers to uncover purchasing needs and provide recommendations based on automotive requirements.
- Used consultative sales process to match customers with vehicles suiting their needs.
- Demonstrated vehicle functionality and explained options, accompanied prospective customers on test drives, and explained costs associated with purchase.
- Researched new automotive releases to maintain knowledge of new products and trends.
- Informed customers of associated dealer services and products such as extended warranties.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining high level of product knowledge.
DELIVERY DRIVER
Fedex
08.2018 - 08.2023
- Checked delivery addresses and verified correct package delivery
- Utilized relevant map programs and GPS systems to navigate routes
- Adhered to delivery schedules and deadlines
- Ensured customers received their orders in a timely manner, providing excellent customer service at every opportunity
- Contacted customers prior to delivery to confirm and coordinate delivery times
- Performed basic maintenance activities on the truck such as fueling trucks and cleaning windows, mirrors, lights
- Provided feedback on routing issues or customer concerns to management team in a timely manner
- Completed paperwork and maintained records, complying with federal laws and regulations.
VALET PARKING SUPERVISOR
Prestige Parking
08.2015 - 07.2018
- Mentored new valet staff members, providing guidance on job duties and expectations
- Utilized strong problem solving skills to quickly resolve customer service issues in a timely manner
- Resolved customer complaints quickly and professionally to maintain high levels of satisfaction
- Inspected vehicles upon arrival to identify any pre-existing damage, ensuring that it was documented properly
- Utilized effective communication techniques to coordinate with other valet staff members
- Organized keys for each vehicle parked and made sure they were returned to the appropriate owner promptly
- Exercised safe driving practices while operating vehicles on the property grounds.
VALET PARKING MANAGER
Pinnacle Parking
01.2010 - 07.2015
- Conducted regular training sessions for new and existing staff members on safety procedures, customer service standards, and vehicle handling techniques
- Scheduled shifts for employees based on business needs and available resources
- Ensured proper maintenance of equipment used in delivering valet services
- Developed and implemented efficient valet parking systems to ensure customer satisfaction
- Inspected vehicles prior to departure from the lot for any visible damage or missing items
- Monitored cash flow and prepared financial reports for senior management review.
Skills
- Product Sales
- Inventory Control
- Customer Needs Assessment
- Client Account Management
Timeline
SALES ASSOCIATE
Napleton's Arlington Heights Chrysler Dodge Jeep Ram
10.2023 - Current
DELIVERY DRIVER
Fedex
08.2018 - 08.2023
VALET PARKING SUPERVISOR
Prestige Parking
08.2015 - 07.2018
VALET PARKING MANAGER
Pinnacle Parking
01.2010 - 07.2015
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