Elvis Castaneda
Franklin Park,IL
Summary
Dedicated, motivated and experienced automotive sales professional with passion for success and a proven track record of delivering exceptional customer experiences. Expertise in sales, communication, product knowledge, and client relations. Committed to achieving sales targets and upholding the brands reputation for quality and excellence.
Overview
1
1
Certification
Work History
Sales Advisor
Laurel BMW
6 2022 - Current
- Welcome customers and create relationships leading up to the sale and maintain relationships post sale
- Demonstrate in-depth knowledge of BMW's product line, providing expert advise to ensure customers make well-informed decisions
- Delivered top-tier customer service, earning 95% satisfaction rate on post-sale surveys
- Collaborate effectively with other departments to ensure a 5-star customer experience
- Demonstrated features, answered questions and offered solutions
- Consistently surpassed monthly sales targets
- Scheduled appointments and managed master calendar
- Developed and implemented sales strategies to increase profits
- Answer inbound calls/emails along with sending emails and making calls to potential customers
Sales Advisor
Napleton Acura
12 2020 - 6 2022
- Greet and actively listen to customers to uncover purchasing needs/wants and provide auto recommendations based on requirements
- Demonstrate vehicle functions and explain benefits
- Strategically negotiate with customers to close on deals and increase both volume and gross
- Maintain contact and relations with customers post sale date
- Answered telephone and email inquiries from potential customers
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options
- Negotiated purchase prices and explained sales, warranty, and optional products
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts
Food Server
LongHorn Steakhouse
6 2020 - 12 2020
- Maintain positivity while serving up to 7 tables at once
- Memorize standard menu and daily specials
- Actively and efficiently respond to customers request
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests
- Cultivated warm relationships with regular customers
Guest Service Agent
Hilton O'Hare
4 2015 - 3 2020
- Process guest arrivals and departures efficiently/manage guest account to ensure payment info
- Communicate with all hotel departments and maintained a well-coordinated work environment
- Provide directions, arrange shuttle services, and offered insights to local attractions/dining/events/etc
- Handle phone inquiries, emails, and in-person guest request
- Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism
- Answered guest inquiries and provided information regarding hotel services and amenities
Education
Associate of Arts - Business Administration and Management, General
Triton College
River Grove, IL05.2019
Skills
- Customer Satisfaction
- Fluent in Spanish
- Business Development
- Sales Experience
- Lead Prospecting
- Upselling Strategies
- Financial Services
- Customer Relationship Management (CRM)
- Negotiation
- Problem Solving
- Adaptation
- Client Relations
Websites
Certification
- BMW Certified Client Advisor, BMW of North America, LLC, 08/01/22, 08/01/24
- Acura Certified Client Advisor, Napleton Automotive Group, 01/01/21, 01/01/23
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Sales Advisor
Laurel BMW
6 2022 - Current
Sales Advisor
Napleton Acura
12 2020 - 6 2022
Food Server
LongHorn Steakhouse
6 2020 - 12 2020
Guest Service Agent
Hilton O'Hare
4 2015 - 3 2020
Associate of Arts - Business Administration and Management, General
Triton College
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